Head of Customer Service and Experience
The Gossett Group
Automotive Service Career
A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are searching for an experienced Assistant Service Manager and will provide the tools to succeed in a fast-paced work environment. We will offer the selected candidate a very aggressive compensation plan.
Job Summary
We are currently seeking an experienced Assistant Service Manager for our Kia Dealership to join our Memphis team. An automotive Service Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The management candidate should demonstrate excellent knowledge about servicing vehicles, and prior experience as an automotive service technician can be extremely valuable. The automotive service manager jobs require the ability to manage people, use computers, and other technical equipment required for research and communications.
Our Benefits
Professional training
Team-oriented environment
Advancement opportunities
Paid training
Paid vacation
401k (company match)
Medical Insurance
Dental Insurance
Vision Insurance
Life and Disability Coverage
Employee car purchase program
Wellness program
On-site mobile health clinic
Responsibilities
Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction.
Required to understand and keep abreast of all federal, state and local regulations that affect their operations.
Interacting with and managing a staff of technicians.
Leading our service management & reconditioning activities.
Interacting with external vendors.
Fulfilling all service activities needed to meet or exceed operating plan goals.
Effective vehicle production and inventory control.
Managing technician productivity.
This is a hands‑on, working position.
Requirements
Strong communication skills to deal with customers, employees and vendors.
Valid driver's license with a clean driving record.
At least 2 years of automotive management and automotive customer service experience.
Experience with implementing structured business processes.
A hard‑working can‑do attitude.
Excellent interpersonal and management skills.
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