Principal Engineering Automation

Engineering Manager, Rapid Response Assignment - US Location: Remote (United States (MA / Austin TX / MD)

Team: Product & Engineering

Employment Type: Full-Time

Exploitation prevention is only as strong as the intelligence driving those efforts, and most of the industry is still running on intelligence that lacks exploit context. VulnCheck, The Exploit Intelligence Company, delivers structured exploit intelligence on what is actively weaponized in the wild, purpose-built for the data lakes, ETL pipelines, automation, and AI and LLM workflows your infrastructure already runs on, raising the capability of everything it powers.

We’re looking for an Engineering Manager to lead our Rapid Response organization - regionally-based teams in the US, UK, and APAC that keep our customers unblocked around the clock. You’ll manage engineering teams of senior ICs directly, set the technical and operational bar for the group, and make sure work is prioritized correctly across a demanding mix of urgent and long-term needs.

This team sits at the intersection of Engineering, Customer Success, and Sales. Your teams handle urgent pre-sales requests, urgent customer issues, and other customer-driven feature requests, alongside the backend maintenance and integration work that keeps the platform stable. You’ll need to be equally comfortable setting engineering standards, coaching engineers, and triaging competing priorities across time zones. This is a 100% remote role, with preference for candidates located in Massachusetts, Maryland, or Greater Austin TX.

#### Manage and grow engineering teams based in the US, UK, and APAC, providing hands-on people leadership, coaching, and career development

Set priorities across urgent pre-sales requests, urgent customer issues, customer feature requests, and backend maintenance/integration work, balancing reactive and proactive work

Ensure continuous, follow-the-sun coverage for urgent customer and pre-sales needs across time zones

Partner closely with Customer Success and Sales leadership to understand customer and deal-critical needs and translate them into engineering plans

Partner with Product and other Engineering teams to ensure customer-driven work is integrated into the broader platform roadmap

Own the team's engineering quality bar, including code quality, root-cause practices, and long-term fixes over one-off patches

Drive hiring, onboarding, and performance management across all three regional teams

Report on team health, throughput, and customer outcomes to engineering and company leadership

5+ years of experience managing software engineers, ideally across distributed or multi-region teams

• Experience in cybersecurity, vulnerability management, or threat intelligence
• Prior experience as a senior or staff software engineer, with credibility to engage in technical discussions and unblock your team
• Experience managing customer-facing, support, sustaining, or reliability engineering teams
• Proven ability to prioritize and sequence competing demands—urgent customer issues, pre-sales asks, and longer-term maintenance work
• Solid understanding of backend systems, APIs, distributed systems, and cloud infrastructure (AWS preferred)
• A customer-obsessed mindset and a track record of turning technical challenges into strong customer outcomes
• Excellent communication skills, with the ability to work effectively with customers, Sales, Customer Success, and other Engineering teams
• Experience working with data pipelines, ETL systems, or high-volume data processing is a plus

Prior experience managing a customer reliability, sustaining, support, or escalation engineering function

Familiarity with CVE, NVD, KEV, or exploit intelligence datasets

Generous, flexible time off

Retirement/pension plan contributions (e.g., local pension schemes elsewhere)

Comprehensive healthcare coverage

Remote-friendly environment with flexibility

Support for home office costs (phone & internet)

Built on over two decades of cybersecurity experience, our team of experts understands the intricacies of vulnerabilities, their exploitation in the wild, and how to leverage this data to build more effective cybersecurity products that produce better outcomes for organizations.

VulnCheck gives organizations a tactical advantage by providing best-in-class exploit & vulnerability intelligence information. We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and telecommunication networks. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. VulnCheck is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. *