Technology Technical Communicator

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

Join our team as a Technical Communicator to collaborate and create world-class documentation for our ARGO products. In this role, you will be the bridge between our program managers, technical teams, and our customers, ensuring a seamless flow of information. You'll work and collaborate with our Technical Communications team, communicating complex information in clear, accurate, and compelling customer-facing documentation. Your contributions will directly influence successful product implementation, usage, and customer satisfaction.

Documentation (65–70%) – Write, edit, format, and publish essential product content.

Product Collaboration (15–20%) – Work with teams to understand product features and customer needs.

EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)

Gather technical information from demos, systems, subject matter experts, and team input to use for developing content.

Work with subject matter experts to ensure documents are both of high quality and accurate.

Write and edit content for technical and non-technical audiences.

Conduct user analysis and gather feedback to better understand the audience of our documents.

Support writing standards across departments to ensure company-wide consistency.

Perform peer reviews and apply best practices to documentation drafts.

Plan and manage documentation projects to meet deadlines.

Performance Expectations

Customer Satisfaction – Communicate clearly and accurately with product teams.

Quality – Deliver well-written, properly formatted documentation that adheres to ARGO's style and standards.

Bachelor’s degree in technical communication, journalism, computer science, or English. A related degree with experience as a technical communicator is also acceptable.

Technical Communicator 1: 0–3 years

Technical Communicator 2: 3–6 years

Experience creating content for varied technical audiences.

Experience in software development environments (required for all except level 1).

Proficiency in Microsoft Office, Adobe Acrobat, and authoring tools like MadCap Flare, Robohelp, or Paligo.

Strong writing and editing skills.

Excellent command of English grammar and usage.

Ability to work independently or in teams with minimal supervision.

Experience in banking, financial services, or healthcare.

Familiarity with technical platforms and languages.

The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects.

constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations).