Hospital Phlebotomist Team Lead

Responsibilities

Demonstrate high level of skill in HIS functions for patient registrations; collect accurate patient information, review and enter physician orders into the computer, complete patient forms and identifications.

Perform patient demographic inquiries to verify information, assuring the accuracy of patient identification using two identifiers.

Demonstrate knowledge of insurance guidelines; verifies insurance via online eligibility system and update per response.

Complete forms as required and appropriate and use the appropriate registration codes.

Comply with current registration, coding and billing policies.

Utilize the order entry system for resolution of order errors, troubleshooting and placing work orders.

Demonstrates high level of skill in Laboratory Information System (LIS) functions; accurately place orders, look up test codes, collection information, physician demographics, faxIQ, etc.

Monitor various reports to track specimens and/or results.

Monitors HIS‑LIS interactions and communications, corrects minor issues, and reports unresolved problems to help desk or appropriate individual.

Complete daily operational tasks and logs pertinent information.

Monitor "orders not processed" to track missing orders/specimens.

Follow standard precautions when performing venous or capillary phlebotomy.

Assure the correct identification of patient and specimen, using two identifiers.

Follow written department protocols for blood collection, including "order of draw", pre- and post-venipuncture care.

Demonstrate minimal redraws and performs in compliance with redraw policy.

Maintain acceptable blood culture contamination rate of Assist and perform urine drug screen and legal alcohols collections, following established procedures.

Interact effectively with healthcare providers and patients to obtain and exchange information needed to expedite quality laboratory services.

Assures that telephones are answered with professional etiquette and manages calls to keep hold time and transfers to a minimum.

Remain current with changes in department protocols in order to communicate accurate information.

Fill supply orders and send supplies to floors or off sites as needed.

Progress specimens to sections in an organized manner, recognizing the impact on overall operations.

Maintain and organize a variety of documentation to monitor, record and represent departmental operations.

Scan and index documents for future retrieval.

Access, understand and makes use of the filing system in SPR.

Document receipt of specimens and processes laboratory orders while assessing basic specimen appropriateness.

Access patient orders and specimens according to current policies and procedures.

Adjusts information to enable maximum results reporting efficiency, e.g. documents orders to be faxed, etc.

Keep current on the test menu and specimen requirements.

Comply with established protocols for specimen identification and labeling; follow specimen rejection policies and document appropriately.

Respond promptly and effectively to changes in work volume and processing re‑prioritization.

Assure accurate transfer of physician orders and special instructions for processing and reporting.

Compile, sort, mail and process results in a timely, accurate manner.

Monitor and take corrective action to investigate delays in pending reports or incomplete physician information.

Maintain physician database to reflect changes in demographics.

Process faxes and results to expedite results reporting, assuring professional appearance and quality of the report.

Maintain operational readiness of the work area to assure continuity of service between and among staff.

Maintain adequate supply inventory.

Maintain temperature charts, sharps containers, etc. at off sites, and initiate corrective action to variances.

Organize, prioritize, and send out testing performed in laboratories or in approved reference laboratories.

Organize samples for send out testing.

Ready samples for transport, including all computer work required, i.e. click and pack, tracking, etc.

Receive reference lab reports and scan reports into the system.

Maintain send out testing supplies and requisitions.

Manage study protocols that are sent to research laboratories.

Assist with assigning lower-level staff to cover call offs/shift openings.

Participates in quality management program for support services.

Communicates to IT Help Desk with any database functionality or operational issues.

Operate hospital vehicles in compliance with all regulations, ensuring safe and efficient travel between collection sites.

Lead in the phlebotomy competency and validation of new employees, RN's and technical partners.

Other duties as assigned.

Qualifications
Required Qualifications/Experience

High School Diploma, GED or next higher level of education.

Two (2) years of Phlebotomy experience.

Completion of Phlebotomy Training Program or Medical Assistant Training Program.

Completion of full registration training within 90 days of hire.

Knowledge of coding, basic math, and payer/insurance benefits.

Knowledge of Microsoft Office applications and general office related equipment, such as a fax or copier.

Medical terminology and specimen knowledge and laboratory information system experience preferred.

Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.

Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

Experience in Healthcare setting.

License, Certification & Clearances

Valid Driver’s License (if out of state hire, the record report from applicable state’s driver license department is required).

Act 33 with renewal

Act 34 with renewal

Act 73 FBI Clearance with renewal

Position Details

Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).

Travel may be expected locally between System locations.

Disability Statement: Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines.

Disclaimer: This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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