Virtual Teller I

The Teller is responsible for delivering accurate, compliant, and efficient transaction services while providing a positive customer experience. Essential Duties Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team

Accurately process a high volume of customer transactions, including deposits, withdrawals, payments, transfers, and check cashing, verifying endorsements, placing Reg CC holds, cash advances, etc.

Consistently apply banking policies, procedures, and regulatory requirements across a variety of transaction types

Perform required verification and control steps to ensure accuracy, compliance, and risk mitigation

Maintain a balanced cash drawer by accurately accounting for all cash received and disbursed

Identify discrepancies, exceptions, or potential risks and escalation appropriately

Participates in job specific training and other various Bank training programs, as necessary

Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy

Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations

Qualifications High school diploma or GED

Prior banking experience required or a Bachelor’s Degree

Prior cash-handling experience required

Strong reliability, accountability, and integrity when handling cash and confidential information

Bilingual in English and Spanish required

Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)

Training Requirements All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

Be at your workstation ready for work by the start of each workday

Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank

Equal Opportunity LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.