Caregivers / Health Care - Full Time

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.
Patient Care Specialist II - Front Office (Full Time)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays
About the RoleThe Patient Care Specialist II provides advanced administrative and patient access support to ensure smooth daily operations in a busy medical office. This role independently manages patient registration, insurance verification, referrals, and basic billing/documentation issues while delivering exceptional service to patients, families, and staff.You'll work closely with providers, clinical teams, and administrative leadership to maintain accurate records, support efficient scheduling, and uphold compliance standards. This position requires strong attention to detail, professionalism, and the ability to stay composed in a fast-paced front-office environment.
Register patients and ensure demographic, insurance, consent, and contact information is accurate in the EHR

Collect and process copayments following standard cash-handling procedures
Verify insurance eligibility, obtain authorizations, and document verification results
Answer and route phone calls; Process urgent specialist referrals, appointment ticklers, and medical record release requests
Perform clerical tasks including filing, faxing, scanning, and uploading documents into the EHR
Review patient accounts for outstanding balances or documentation errors; Prepare, route, and manage medical documentation to ensure accuracy and confidentiality
Provide professional, courteous customer service during high-volume or challenging situations
Coordinate scheduling across multiple providers and departments to support efficient patient flow
Audit charts, registration data, and referral documentation for compliance and accuracy
Participate in mandatory training related to privacy, compliance, workflow changes, and patient experience
Support the Practice Manager and care team with administrative tasks
Assist with departmental audits, workflow redesign, and implementation of new systems or technologies
Prepare and distribute operational reports related to scheduling efficiency and registration accuracy
Demonstrate excellent guest service to patients and internal team members
High school diploma or equivalent

• 2+ years of front-office or patient access experience preferred
• Excellent communication, customer service, and problem-solving skills
• Medical, Dental, Vision
• Paid Holidays

Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.