Head of Operations & Business Management

About the Role: We are seeking a dynamic and hands-on Business Operations Manager to be the operational engine for strategic execution, contract and pricing governance, and cross-functional coordination across our U.S. operations. Reporting directly to executive leadership, this high-impact role is for a pragmatic operator who serves as the connective tissue between finance, legal, sales, and delivery teams-ensuring operational rigor, commercial soundness, and exceptional client experience as we scale.
This is a highly visible position ideal for a manager-level contributor with a strong foundation in finance, contracts, and service delivery who is eager to execute cross-functionally and globally, not just oversee. This person can expect to work on-site in Tyson's Corner 4 days per week.
Commercial Operations Leadership:
Execute the pricing oversight and deal desk process, personally building financial models and analyzing deal structures to ensure alignment with margin targets and delivery capacity.
Act as the primary hands-on consultant to sales on specific deals, drafting pricing exhibits and negotiating commercial terms directly with the sales team and clients.
Maintain and update the pricing model playbook based on market data and cost structures.

Contract Strategy & Governance:
Conduct the first-line review and redlining of NDAs, MSAs, SOWs, and PSAs to manage risk and ensure alignment with company standards.
Manage the contract lifecycle from request through signature and repository upload, acting as the project manager for the legal review process.
Develop and maintain a knowledge base of fallback positions and approved contract language to accelerate deal velocity.

Financial & Revenue Operations:
Partner directly with Finance on collection efforts by personally managing a portfolio of accounts, resolving billing disputes, and engaging with clients on payment issues.
Track and report on KPIs related to financial and operational health, providing the foundational analysis for forecasting and business reviews.

Legal Coordination & Compliance:
Act as the primary operations liaison with General Counsel, preparing summaries of contract issues and managing the intake process for legal requests.
Support risk mitigation by maintaining compliance checklists and ensuring contractual obligations are tracked and met.
Drive the timely resolution of legal issues by coordinating between delivery, sales, and legal teams.

Client Success & Strategic Account Engagement:
Support key account planning and QBRs by preparing the operational and financial data packs, tracking action items, and following up on deliverables.
Lead the execution of high-touch client engagement initiatives, including managing the strategic gifting program and scheduling executive check-ins.

Act as a strategic doer for HR, Delivery, and Finance teams, personally building and implementing scalable processes for onboarding, project tracking, and financial reporting.
Facilitate cross-functional meetings to ensure internal operations are aligned and priorities are executed upon.
Meticulously track project activities and proactively communicate status updates to all relevant stakeholders.

7+ years of hands-on experience in business operations, commercial operations, or strategic finance roles in technology services organizations.

• Deep, practical understanding of pricing strategy and contract management, with experience directly drafting and negotiating agreements.
• Proven success as an individual contributor who works closely with and through sales, finance, legal, and delivery teams to get things done.
• Strong analytical, organizational, and stakeholder management skills with a bias for action.
• A track record of building and implementing scalable processes in fast-paced, high-growth environments, not just designing them.
• Proficiency with business productivity tools including Microsoft Office (especially Excel), contract platforms, and AI-based assistants.

10Pearls is a global, purpose-driven AI-powered digital engineering partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10Pearls' clients include Global 2000 enterprises, high growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10Pearls has product engineering and software development centers in North America, Latin America, Europe, and South Asia. We offer a competitive compensation package, including the below benefits for full-time employees:
Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
Employer-funded health reimbursement account (HRA) for the high deductible health plan option
Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
Paid time off for vacation, sick/wellness, and personal leave; Employer-paid short term, long term, life, and AD&D insurance
Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site