Head of Operations & Business Management

Our purpose is design for the good of humankind. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Operations Manager drives operational objectives (in areas such as safety, product quality, reliability, cost, continuous improvement, and employee morale) that align with and promote the achievement of operations and the corporation's business strategy. Achieves results through successful leadership and team development, as well as effective planning, organization, implementation, and execution.

Responsible for driving continuous improvement of operational processes to maximize value delivered to customers.

Leads and manages building.

Responsible for spending 80% of time directly on the floor where the key value-added activities take place so one can understand the current status of the operation and gain direct input from employees in order to make improvements.

This is accomplished through setting expectations, teaching, encouraging, coaching, and holding direct labor employees accountable to utilize standardized work to improve operations as well as participating in the implementation of improvements.

Solicit employees’ ideas for improvement and create a work environment where employees are encouraged to take risks and share their ideas for improvement.

Ensure the team’s performance and accountability to zero client problems. Must partner with customer service and quality teams to ensure the identification of client issues and their root causes, as well as designing and implementing solutions.

Responsible to show appreciation of those individuals and teams that demonstrate outstanding performance, which is aligned with the company’s Values. Also responsible for providing timely feedback including formal performance reviews, performance coaching and discipline.

Ensure 100% on-time delivery of quality products to customers.

Responsible for the team’s safety program, implementation and commitment to all safety training and development. Manage and monitor the achievement of corporate and facility goals.

Performs additional responsibilities as requested to achieve business objectives.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

8 + years of successful supervisory experience (including leading teams, salaried level employees, and multiple departments) in a technical or complex operations environment.

Demonstrated coaching and change management skills.

Ability to effectively use office automation and communication software and tools used in office environment.

Critical competencies for this position include integrity and trust, customer orientation, job knowledge, decisiveness, relationship building, effective communication, systemic thinking, future focused, managing and developing talent, flexibility, innovation, and business knowledge.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. We’re committed to equal opportunity employment, including veterans and people with disabilities.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at View email address on click.appcast.io.