Head of Product, Virtual Care

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

Fortune Best Workplaces in Health Care (2024)

Built In LGBTQIA+ Advocacy Award (2022)

We are looking for a hands-on product manager to own and evolve how members become eligible, get enrolled, stay engaged, and are continuously recognized across Maven's platform. You will sit at the intersection of complex data integrations, sensitive member data, and the engagement tools and campaigns that drive activation and retention.

This role spans technical depth and member impact — from eligibility file ingestion and payer data feeds to the outreach tools and campaigns that turn eligible members into active, engaged participants. You'll partner with engineering, operations, payer partnerships, marketing, and analytics to build reliable, scalable systems that handle sensitive data with care while driving meaningful member outcomes. AI is central to how you build and what you build — from automating data validation to powering intelligent engagement.

You'll be expected to drive outcomes through ownership, cross-functional partnership, and strong hands-on execution.

Own the eligibility and enrollment product area: ingestion, validation, enrollment lifecycle, payer data integrations, and cross-platform eligibility signals

Build and improve the tools, campaigns, and workflows that drive member activation and engagement — not just data plumbing, but the experiences that turn eligibility into impact

Partner with engineering, operations, payer partnerships, and marketing to deliver compliant, resilient, and extensible solutions

Drive AI integration into eligibility and engagement workflows — automating validation, improving accuracy, and enabling intelligent outreach

Use data and insights — product analytics, operational signals, business needs — to inform prioritization and measure impact

Ensure sensitive member data is handled with the highest standards of privacy, security, and compliance throughout every integration and workflow

3+ years of Product Management experience, with hands-on ownership of technical products involving data integrations, eligibility, or health data — healthcare experience strongly preferred

Direct experience with eligibility data feeds, file formats, enrollment workflows, or payer/employer data exchanges

Comfort working with technical integration challenges — APIs, data pipelines, file ingestion, cross-system reconciliation — and communicating clearly with engineering and operations partners

Experience building or improving engagement tools, campaigns, or outreach workflows that drive user activation — not just backend systems

Attentive to data sensitivity and privacy — you understand the stakes of handling member health and eligibility data and build accordingly

Excited about AI as both a product capability and a development accelerator — you use AI tools in your own work and think about how AI changes the products you build

You will also be entitled to receive equity and benefits. Remote, US (Hub cities) Maven embraces a flexible hybrid work model. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

Whole-self care through wellness partnerships

Hybrid work, in office meals, and work together days

Annual professional development stipend and access to a personal career coach through Maven for Mavens

401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: View email address on click.appcast.io.