Evening Key Holder

Key Holder Taylor Stitch

Taylor Stitch is a men's lifestyle company headquartered in San Francisco, designing timeless, high-quality, and sustainable clothing built to last. We pride ourselves on exceptional, seamless customer service on and offline, and on stores that are clean, organized, and ready for every customer who walks in.

As a Key Holder in one of our retail stores, you'll be on the sales floor delivering great service and driving results, with the added trust of keeping the store running when the Store Manager isn't on site. You'll open and close the store, handle cash and register procedures, and be the go-to person for the team during your shifts. This role is a step up from the sales floor for someone who's ready to lead by example and own the outcome of every shift.

Greet and engage every customer, offering guidance on style, fit, and product features to deliver a knowledgeable, memorable experience

Drive individual and store sales performance through strong clienteling and product expertise

Open and close the store according to Company procedures, including managing keys, alarm codes, and building security

Count cash drawers, reconcile registers, prepare deposits, and complete end-of-day reporting

Lead shifts without a manager on site by assigning floor zones, breaks, and tasks to the team

Resolve customer concerns and routine operational issues on shift, and know when to escalate to the Store Manager

Process sales, returns, exchanges, repairs, and alteration orders accurately at the register

Track alteration and repair orders from intake through customer pickup

Partner with our e-commerce customer service team to resolve cross-channel customer issues

Receive, process, and stock incoming shipments, and support cycle counts and inventory accuracy

Keep merchandising standards, floor sets, and cleanliness sharp across the sales floor and stockroom

Communicate shift notes, sales results, and operational issues to the Store Manager at handoff

Experience with POS systems and cash handling

• Strong customer service and clienteling skills
• Sound judgment and the confidence to serve as point of contact on shift
• Availability to work opening and closing shifts, weekends, and holidays
• Ability to stand and walk for up to 8 hours per shift, use stairs and ladders while carrying product, and safely lift up to 30 lbs

Bonus Points If You...

Have prior key holder or opening/closing experience

Have helped train or onboard new team members

Represent a brand known for quality, sustainability, and products built for the long haul

Grow your skills in sales, operations, and team leadership with a clear path forward

Taylor Stitch is part of The Digital Stronghold, a portfolio of men's lifestyle and performance brands including Taylor Stitch, The Tie Bar, Boston Scally, Pedal Mafia, and Glade Optics. Together, we build brands with staying power, backed by teams who care about the craft, the customer, and each other.

Location & Travel

No travel is required. Hours include early-morning opening and late-evening closing shifts, as well as weekends and holidays.

If you're ready to step up, lead by example, and help keep our store running at its best, we'd love to hear from you.