Hotel Head Of Housekeeping

Williamsburg Lodge Housekeeping Manager
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.
Today, Colonial Williamsburg is the largest living history museum in the U.The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.
Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on-site restaurants and taverns that blend a historically inspired dining experience with today's evolved tastes. Provide overall leadership and operational oversight of the Williamsburg Lodge Housekeeping
Directly manage, coach, and develop Housekeeping Managers, Supervisors, Room Attendants, Housepersons, Public Area Attendants, and other assigned housekeeping personnel.
Conduct regular inspections of guest rooms, corridors, public spaces, back-of-house areas, and housekeeping work
Partner closely with Front Office leadership regarding room status, early arrivals, VIPs, out-of-order rooms, room changes, and other operational priorities.
Prepare and manage Housekeeping schedules based on forecasted occupancy and business
Manage departmental labor to budget while minimizing unnecessary overtime and maintaining appropriate service levels.
Monitor departmental expenses, supplies, linen, amenities, cleaning products, equipment, and other controllable
Participate in the preparation and management of the Housekeeping operating
Review departmental financial performance and implement corrective action when labor or expenses exceed established targets.
Develop and maintain Housekeeping standard operating procedures and ensure consistent
Ensure all employees receive appropriate orientation, departmental training, brand training, safety training, and ongoing performance coaching.
Establish room inspection and quality-control programs to identify deficiencies and improve cleanliness
Review guest feedback, Marriott guest satisfaction results, cleanliness scores, complaints, and service-recovery trends and develop action plans when needed.
Maintain compliance with applicable Marriott brand standards and Williamsburg Lodge operating expectations.
Maintain a comprehensive understanding of the Local 25 collective bargaining agreement, ensuring appropriate contract administration, consistent application of work rules, and positive labor relations.
Address employee performance concerns promptly through coaching, counseling, documentation, and progressive discipline in partnership with Human Resources.
Ensure compliance with workplace safety requirements, proper chemical handling, equipment procedures, and departmental safety standards.
Participate in hotel operational meetings and communicate Housekeeping priorities, challenges, staffing needs, room availability, and performance results to the General Manager.
Continuously identify opportunities to improve productivity, cleanliness, efficiency, employee performance, and the overall guest experience.
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 8-10 years of progressive housekeeping leadership
Demonstrated success in housekeeping operations, labor management, expense control, cleanliness standards, and guest satisfaction.
Strong leadership, communication, coaching, and employee-development
Strong knowledge of unionized hotel operations and collective bargaining agreements
Marriott brand experience
Proficiency with Microsoft Office, hotel systems, housekeeping management systems, Hotel Effectiveness, and ADP/Payroll.
Strong organizational, analytical, financial, and problem-solving
Ability to manage multiple operational priorities in a high-volume hotel
Flexibility to work weekends, holidays, evenings, and varied schedules based on business
Physical and Environmental Demands:
Physical Activity - Frequency
with assistance) - Rarely
with assistance) - Rarely
with assistance) - Rarely
Work near moving mechanical parts: - Risk of electrical shock - Rarely
Actual compensation will be determined based on factors such as the selected candidate's skills, qualifications, experience, education, certifications, internal equity, and the specific requirements of the role.