Referral Coordinator - Ambulatory Clinic - Full Time

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Referral Coordinator - Wellness Clinic

Full-time Regular San Francisco, CA, US

Salary Range: $30.00 To $34.00 Hourly

Job Title: Referral Coordinator, Wellness Clinic

Location: Onsite at the San Francisco Wellness Clinic (not eligible for remote)

Reports to: Clinic Manager

Classification: Full Time Permanent, Non-exempt

San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We believe that everyone deserves access to the highest quality care served with dignity and respect.

You have a justice and equity mind-set.

The Patient Care Coordinator ensures patients’ electronic medical records are up-to-date and accurate; responds to all external requests for medical records; and provides general administrative support for all aspects of clinic operations. This position reports to the Clinic Manager.

Ensures timely completion and follow up of medical specialty referrals to external facilities.

In coordination with case management team, assists with patient appointment scheduling for specialty referrals, as needed.

Processes and completes durable medical equipment referrals placed by providers.

Scans and files clinical, financial and administrative documents into patients’ electronic health records.

Responds to requests for patient medical records and forwards information in a timely manner, as mandated by California law.

Reviews and sorts faxed documents and forwards to the appropriate provider and patient chart in a timely manner.

Answers and responds to requests from both internal and external customers.

Forwards outside providers' requests for urgent health information to appropriate provider when a signed release of information is not available, in compliance with HIPAA privacy rules for disclosure when patient cannot consent.

Prepares, scans, files and abstracts historic patient information into electronic health record.

Prepares invoices for medical suppliers and vendors.

High school diploma or equivalent

• 1 year of experience of working with patient medical records and managing medical referrals
• Ability to use an electronic health record (e.g. OCHIN Epic)
• Current with vaccinations including latest Covid-19 vaccine with at least one booster, and seasonal flu, and able to provide proof.

Previous clerical or office experience preferred

Familiarity with medical terminology and ICD-10 and CPT codes preferred

Willingness to occasionally travel between SFCHC sites – 730 Polk Street and 1800 Market Street

Experience working in an FQHC or other type of Community Health Center.

Comprehensive health, vision, and dental insurance

Company sponsored life, and long-term disability insurance

Generous paid time off including paid holidays

Company-sponsored retirement plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.