Head of Product, Healthcare

Technical Product Manager IV provides strategic leadership, planning, and lifecycle management for enterprise software applications that support university departments and campus-wide business operations. This position serves as the primary liaison between Enterprise IT and diverse institutional stakeholders, spanning campus auxiliary services as well as campus and healthcare HR departments — ensuring technology solutions align with institutional goals and deliver value to students, faculty, and staff.

Working closely with business leaders, technical teams, and third‑party vendors, the IT Product Manager evaluates business needs, develops product strategies and roadmaps, and oversees the successful delivery of enterprise software enhancements and initiatives. This role combines product management, customer relationship management, business analysis, and project leadership to deliver secure, reliable, and user‑centered technology solutions.

Manage a portfolio of enterprise software applications supporting university business operations.

Evaluate existing applications and identify opportunities for modernization, continuous improvement, and increased operational efficiency.

Prioritize product enhancements and initiatives based on business value, technical feasibility, risk, and available resources.

Oversee application implementation, upgrades, maintenance, and retirement activities.

Stakeholder Engagement and Business Partnership

Serve as the primary point of contact for enterprise application strategy, functionality, and support.

Translate business needs into functional requirements and technology solutions that improve business processes and user experience.

Present project status, recommendations, and product strategies to technical and non‑technical audiences, including executive sponsors.

Product Delivery and Agile Leadership

Represent business priorities within Agile development teams by managing product backlogs, prioritizing user stories, and defining acceptance criteria.

Participate in sprint planning, backlog refinement, reviews, and retrospectives to ensure successful product delivery.

Balance competing priorities across the auxiliary and HR application portfolios while ensuring the delivery of high‑value solutions.

Project, Integration, and Cross‑Functional Leadership

Lead multiple concurrent enterprise software initiatives from planning through implementation.

Coordinate cross‑functional activities involving development, infrastructure, security, business units, and third‑party vendors.

Collaborate with campus departments and software vendors to support enterprise application implementations, upgrades, integrations, and ongoing improvements.

Oversee enterprise data integrations and data feeds supporting departments across campus, ensuring reliable data flow between core systems of record (PeopleSoft) and various internal or vendor‑hosted applications.

Monitor project scope, schedules, risks, dependencies, and resource needs to ensure successful delivery.

Analyze business processes and recommend technology solutions that improve operational effectiveness and customer satisfaction.

Promote best practices in product management, Agile delivery, governance, and stakeholder engagement.

1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Technical Product Manager, IV requires a bachelor's (or equivalency) + 8 years or a master's (or equivalency) + 6 years of directly related work experience.

Experience serving as a Product Manager or Product Owner for enterprise applications in the HR world, as well as auxiliary applications outside the areas of finance, HR, and student.

Experience working within Agile or Scrum development methodologies.

Experience with enterprise platforms such as Jira, Confluence, ServiceNow, PeopleSoft, or similar technologies.

Experience managing enterprise data integrations, system interfaces, and downstream data dependencies between core systems and auxiliary/HR applications.

Experience collaborating with software developers, architects, UI/UX teams, infrastructure, and security teams.

Experience managing vendor relationships and partnering with executive leadership, business stakeholders, and data stewards across diverse campus and healthcare portfolios.

Experience managing or supporting enterprise software applications or web‑based systems.

The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS post‑retirement rules and restrictions.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). Online reports may be submitted at

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