Helpdesk Support Technician - Fully Remote

divh2Helpdesk Technician (Analyst I)/h2piQuasar, LLC is seeking a Helpdesk Technician (Analyst I) for our customers in Ocean Springs, MS. iQuasar is an 18+-year-old Northern Virginia company delivering recruitment, proposal development, digital marketing, software development, and IT solutions to Small and Medium Business (SMB) Government contractors in technology and Civil Engineering verticals./ppOne of our clients in Ocean Springs, MS, needs Helpdesk Technician (Analyst I) for a permanent position./ph3Position Type: Permanent/h3pJob Summary:/ppThis role provides Tier I support, basic account and endpoint administration, ticket triage, AWS Cloud support and documentation. The successful candidate will be service-oriented, able to follow process, and capable of building foundational skills in a DoD compliant operational setting./ph3Key Responsibilities/h3ulliServe as first-line support for user issues related to hardware, access, and usage of the Navys Ships Program Management Integrated Data Environment (SPMIDE). The environment includes Product Lifecycle Management, SharePoint, and RISK management applications./liliLog, triage, troubleshoot, resolve, and escalate tickets as appropriate, ensuring timely follow-up and closure./liliProvide remote support as directed./li/ulh3Account Access Support/h3ulliFacilitate access to the Navy SPMIDE by Department of Defense (DoD) guidelines./li/ulh3Endpoint Application Support/h3ulliSupport connectivity troubleshooting for Navy SPMIDE users./li/ulh3Documentation Process Adherence/h3ulliMaintain accurate ticket notes and document resolution steps./liliContribute to internal knowledge articles (FAQs, common fixes, simple SOPs)./liliFollow established processes for change requests, approvals, and documentation retention./li/ulh3Security Compliance Hygiene Support (Entry Level, As Assigned)/h3ulliEscalate suspected security incidents or policy concerns promptly per internal and Department of Defense procedures./li/ulpOpportunity for Growth In our small team environment, this role offers hands-on exposure beyond basic Tier I work. As skills develop, the technician will have opportunities to take on additional responsibilities such as expanded troubleshooting, deeper participation in documentation and process improvement, and increased involvement with compliance-focused IT operations supporting DoD cybersecurity requirementsbased on performance and business needs. Mentoring and professional training opportunities will be provided as time permits and as they become available./ph3Qualifications Required/h3ulli02 years of help desk / desktop support experience or equivalent technical aptitude demonstrated through training, labs, internships, or relevant work./liliComfort working in Windows 10/11 and Microsoft 365./liliBasic understanding of troubleshooting concepts (network and computer system basics, permissions, common application issues)./liliStrong customer service skills and professional communication./liliHigh attention to detail, follow-through, and ability to follow process./li/ulh3Preferred/h3ulliExposure to ticketing systems and documentation practices./liliFamiliarity with basic identity/access concepts (accounts, groups, MFA)./liliInterest in cybersecurity fundamentals or compliance-focused IT operations./liliCompTIA A+ (or in progress), or equivalent learning path./li/ulh3Key Competencies/h3ulliService mindset and responsiveness./liliOrganized, process-driven execution./liliAbility to learn quickly and accept coaching./liliClear written communication and documentation./liliDiscretion and professionalism with sensitive information./li/ul/div