Head of Technical Writing

Technical Manager

Reports to: SVP - Operations

Job Summary The Technical Manager will be responsible for providing strategic guidance for the company as it relates to products and testing outcomes as necessary, technical support to our sales and customer network and be forward thinking in developing and researching new system designs to help the company lead the marketplace. The Technical Manager will also have the responsibility of compiling new ideas for products and developing these along with managing and training other technical team members who will report directly to this role.

Duties/Responsibilities Day-to-day communication within company and network members, resolving issues and answering questions in an effective, practical manner.

Technical guidance on product features, competitive analysis, specifications, relationships with others in the construction community, i.e., architects, general contractors, facility owners, etc.

Providing training guidelines on product installations, troubleshooting, product knowledge for internal staff as well as the field sales and customer network.

Development of a resource library of information on product characteristics and specs, installation instructions, frequently asked questions, etc.

Management and coordination of the activities related to warranty claims throughout all business units.

Serve as an industry liaison to trade associations and other technical committees like STC, ASBA and others as required.

Work at developing new systems and performance criteria for new turf systems.

Work with R&D department and third-party accredited test labs on the testing of product development. Develop and maintain a system of communication with existing accounts (Tech Tips and Position Statements).

Work with Customer Service and Business Directors to ensure smooth and timely handling of manufacturing warranty claims.

Provide and relay testing information on various industry standard requirements on systems as required.

Research new products and work with Marketing to help with all technical data that supports sales and marketing.

Review all specification sheets, technical brochures, videos, websites and any other marketing information for accuracy and validity.

Responsible for investigation and resolution of all turf issues in the field.

Qualifications Excellent customer service and communication skills

Time management with a proven ability to meet deadlines

Minimum of 1 year experience with Microsoft Office Suite

Ability to communicate effectively both orally and in writing.

Possess the ability to work well independently and to lead and guide customers, end users and other professionals.

Ability to gather data, compile information, and prepare reports.

Must be able to handle multiple projects and prioritized tasks simultaneously in an organized and timely manner.

Excellent time management skills.

Ability to operate and work within a pre-set travel and expense budget.

Physical Requirements Prolonged periods of sitting at a desk and working on a computer

Benefits Will be eligible for health insurance the first day of the first full month following 30 days employed with The Recreational Group