Automotive dealership parts department counter person

Parts Counter Associate

Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, youll be joining a fast-paced organization with long-term career growth opportunities.

Free health insurance option available

• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Employee discounts on vehicles, parts & service
• As a Parts Counter Associate, youll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service.

Customer & Parts Support

Assist retail and internal customers with parts inquiries and orders

Provide accurate parts pricing, availability, and order updates

Communicate professionally with customers, service advisors, and technicians

Answer incoming phone calls and respond to parts requests efficiently

Provide exceptional customer service throughout the entire parts process

Read and interpret parts catalogs to identify correct parts and components

Pull and fill parts orders accurately from inventory

Notify management of low inventory or out-of-stock items requiring immediate attention

Locate and source parts from outside vendors when necessary

Review body shop estimates to ensure parts and pricing accuracy

Administrative Responsibilities

Ensure all internal parts requests are properly billed on repair orders

Process retail payments and credit authorizations

Maintain accurate documentation and inventory records

Support additional parts department operations as needed

Previous automotive parts experience preferred

Strong communication and customer service skills

Attention to detail and accuracy when handling parts and inventory

Willingness to learn and grow within the automotive industry

High school diploma or equivalent preferred

Ability to read and interpret safety and maintenance documents

Why Krause Auto Group?

Over 30 years of automotive success

Opportunity to grow within a respected multi-brand automotive group

Automotive parts departments

Inventory or warehouse operations

Customer service and retail

Collision center parts operations

Automotive dealership environments

Krause Auto Group is proud to be an equal opportunity employer. Krause Auto Group