School Transportation Dispatcher

We help them get to work, school, or play. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

The Dispatcher monitors and oversees day-to-day vehicle operations and monitors all 'in service' TransWest vehicles, ensuring they are on time and on route. With an ability to problem solve and act quickly, the Dispatcher will create solutions in the moment and be the point of contact for drivers and supervisors via phone and email communications regarding issues, shuttle delays, rerouting, accidents, late departures and more to ensure operations are kept on track to meet our service requirements.

Annual Discretionary Bonus Program

Medical, Dental, Vision & Life Insurance

Holiday pay

Monitor vehicles and routes on our dispatch monitors and quickly react to changes and issues.

Monitor Samsara Data pertaining to driver check-ins and check-outs (pre-& post trips), geo-fencing, driver registration and when needed support Fleet Manager on non-reporting units.

Manage WIFI uptime and resetting through online portal.

Proactively communicate to clients as needed via push notifications, emails and phone calls.

Be the point of contact to answer dispatch phones pertaining to shuttle issues / delays.

Create and monitor on-time performance and recommend route changes to improve service.

Create and pull reports from TripShot and Samsara that help measure our success.

Communicate with clients as needed via email and telephone to address inquiries, provide updates, and ensure high-quality service.

Support driver safety by completing Reasonable Suspicion Training and identifying fitness-for-duty concerns

Previous dispatch experience or 1+ years of customer service experience required

1+ years of experience using Microsoft Office Suite (Word, Excel, Outlook)

Experience with TripShot, Samsara or other dispatching software preferred

We enjoy having summer BBQ's, holiday parties, games, contests and so much more at our bus yards and in the office.

Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.