Full Time - Client Services Rep

Type: Full-Time

Shift: Monday to Friday; Health, dental, and vision benefits

Life, AD&D, short and long-term disability insurance

Recognition programs and service awards

Employee assistance program, including identity theft protection and travel assistance

We are seeking a Client Services Representative to join our growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger Fortune 500 clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day project-based requirements of the client’s business to ensure a high level of quality execution and communicating and coordinating all the client’s requests. This position will provide regular work direction to the Client Support Team and is also responsible for communication and coordination of client requests. Major Areas Of Performance

Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained

Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed

Execute and support defined tasks for onboarding as defined in client requirements

Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth

Identify client health risks and provide recommended solutions with the coordination of other departments

Proactively identify and report monthly financial variances as they occur

Quality check invoices to ensure all services are accounted for

Bachelor’s or advanced degree, preferably in business, or equivalent work experience

Track record of exceeding relationship management objectives

Look at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing and find them to launch on time

Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements

Proficient in MS Office suite and able to learn new systems

Aptitude for interpreting contracts and legal documents

Ability to travel independently up to 5% or as may be required

Advatix®, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. J-18808-Ljbffr Archway Marketing Services