Immediate Need - Front Desk Receptionist

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company.

Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!

Greet guests immediately with a friendly, sincere welcome. Follow Brand standards including brand loyalty programs.

Provide information about our hotel, available rooms, rates and amenities

Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.

Inform customers about payment methods and verify that I.Handle cash, make change, and balance assigned cash bank. Maintain cash bank per policy guidelines. Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time

Maintain knowledge of standards and company policies

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.

Understand and operate front office telephone and computer systems.

Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.

Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; Must be able to work flexible work hours/schedule.

Previous experience as a hotel Front Desk Agent preferred

Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments

Must be familiar with a computer and be able to type using a computer keyboard

Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.

Ability to work flexible shifts

Must have excellent customer service skills

Must be able to work without constant supervision

Preferred six (6) months related experience in hotels or customer service training