Head of Delivery Management

Position Type: Full Time
Travel Percentage: Job Shift: Day
Position Summary CarePortal is a Care-Sharing technology platform that drives action for local kids and families in crisis. We believe that through the Church and Community, there can be More Than Enough care for every child, through the power of Care-Sharing and the love of Jesus. Our goal is to scale meaningful connections through the local church, making a lasting impact on the lives of everyone involved. We mobilize robust Care-Sharing Networks and lead with Courage, Humility, and Excellence. We do this through the local Church and in collaboration with child-serving organizations, businesses, and people who care—that’s where you come in.
The Delivery Manager makes commitments visible across CarePortal and makes them close. The role owns the operating discipline that connects strategy to delivery: documenting and communicating OKRs (which the VP of Product and Sr. Director of Engineering author), capturing and shepherding requirements for initiatives that lack an embedded Product Manager, running the operating ritual cadence, surfacing impediments and flow risk, and making tech-debt and capacity tradeoffs visible. This role exists because CarePortal runs initiatives at scale that do not yet have embedded Product Managers, and the operating discipline that connects strategy to delivery needs a clear owner.
The Delivery Manager operates as a servant leader. Director of Engineering's authority and shepherding work through delivery, not from personal closing power. The role supports multiple cross‑functional teams and serves as the day-to-day operating partner to the VP of Product and Sr. Surface risks early. Escalate when commitments are at risk.
Track key result progress and surface risk to OKR commitments. Capture and shepherd requirements for initiatives without an embedded Product Manager Receive and document requirements from quarterly initiatives and engineering-led work that lacks an embedded Product Manager.
Shepherd requirements through delivery. Track what was committed, what shipped, and what slipped. Surface gaps before delivery is at risk.
Problem framing for non-PM initiatives stays with the VP of Product. The Delivery Manager translates framing into documented requirements and may be asked to step in on problem framing when needed.
Discovery work (user research, stakeholder interviews, opportunity framing) is not the default for this role and stays primarily with Product teams.

monthly delivery retro (with retro action capture, ownership, and close-through); monthly QA analytics reporting (in partnership with the Quality / Enablement team); Surface impediments, dependencies, and flow risk Actively identify impediments early, work to resolve them, and escalation when needed.
Support flow discipline by upholding Kanban board policies in partnership with the teams that own them. Manage cross-team dependencies so the right hand‑offs happen before they become blockers.

Surface tech-debt and package health as capacity inputs Maintain visibility, in partnership with engineering leadership, into where technical debt is accumulating, which dependencies are aging, and which packages need attention. Qualifications At least 4 years of experience in a delivery, project, or program management role inside an engineering organization at a product company.
Working understanding of how software is designed, built, tested, and shipped, including the roles of product managers, designers, engineers, QA, and infrastructure.
Experience operating in Kanban, Scrum, or other Agile methods, with the maturity to adapt the method to the team rather than impose it.
This role produces requirements documentation, OKR updates, retro outputs, and delivery reports that others act on.
Experience & Skills 6+ years of delivery, project, or program management experience.
Experience working with engineering-led initiatives (infrastructure, platform, AI, compliance, data) where there is no embedded Product Manager.
Success provides the opportunity to not only build a career but also bring much-needed support and care to local children and families in crisis across the United States. CarePortal, LLC offers a competitive benefits package for full-time positions (30+ hours per week) including health, dental, vision and employer paid life insurance, retirement savings and generous PTO plan and a highly competitive, market-indexed compensation when compared to similar non-profit roles. J-18808-Ljbffr GO Project