Client/Customer Support Rep

To support a growing client base, the full-time Client Relations Specialist will manage client inquiries, oversee collections and receivables, and ensure timely completion of client projects in a remote setting.

Key responsibilities

Act as the primary contact for client inquiries and manage all collection activities, including follow-ups and negotiations

Strengthen client retention through proactive communication and support the Client Relations team with outreach initiatives

Manage client projects from initiation to completion, ensuring high-quality deliverables and adherence to timelines

Required qualifications

1+ years of experience in client service, account management, collections, or accounts receivable

Bachelor's degree required

Strong proficiency in Microsoft Outlook, Excel, and Word, along with familiarity with online collaboration tools

Ability to negotiate with past-due accounts while maintaining client relationships

Prior experience in professional services, finance, or a fast-paced environment is a plus