Head of Programme Management

Culture Vision at Consumer Direct Care Network
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Service Coordinator Supervisorsassist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.

Supervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements

Provide leadership and training to other staff

Promote cohesiveness in the office

Supervise day-to-day operations and client advocacy

Comply with applicable legal requirements, standards, policies, and procedures

Handle complex service programs and special projects

Lead, supervise and complete special projects including, but not limited to: Participate in professional development and training activities

Provide excellent customer service to internal and external clients

Supervise deliverables and ensure timely completion of projects

Enroll clients and employees in services, web portal, and EVV systems as needed

Bilingual preferred in various locations

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred

3 years experience working with individuals with disabilities or the elderly preferred

Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

Service Coordinator Supervisorsassist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Supervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements

Provide leadership and training to other staff

Promote cohesiveness in the office

Supervise day-to-day operations and client advocacy

Comply with applicable legal requirements, standards, policies, and procedures

Exhibit computer efficiency

Handle complex service programs and special projects

Lead, supervise and complete special projects including, but not limited to: Participate in professional development and training activities

Provide excellent customer service to internal and external clients

Supervise deliverables and ensure timely completion of projects

Enroll clients and employees in services, web portal, and EVV systems as needed

Handle escalated complaints

Bilingual preferred in various locations

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred

3 years experience working with individuals with disabilities or the elderly preferred

Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. As a Consumer Direct Care Network team member you will receive:

A rewarding career helping others

Professional training to help advance your skills for career development

Medical, Dental, and Vision Insurance

Two Paid Floating Holidays

401(k) Retirement plan & discretionary company match

Company-Paid Life Insurance

Supplemental Life, Accident, Critical Illness, and Hospital benefits

Short and Long-Term Disability

Flexible Spending Account

Employee Assistance Program

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

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