Head of Services - Support and Managed

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Impact In This Role The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company's Maintenance, Repair & Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumen - driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation.

Commercial Growth & Strategy

Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty

Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales

Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals

Customer & Market Leadership

Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes

Translate customer feedback and market insights into actionable improvements and new service concepts

Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness

Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions

Implement scalable processes for service delivery, project execution, and lifecycle support

Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement

Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value

Champion a growth mindset across the team—balancing technical depth with commercial excellence

Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions

Bachelor's degree in Engineering, Business, or related field; MBA preferred

• 10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments
• Proven success in growing service-based revenue and leading P&L responsibility
• Deep understanding of MRO operations, product development services, and customer lifecycle management
• Strong financial and analytical skills with experience in pricing, forecasting, and business modeling
• Excellent relationship management, negotiation, and executive communication skills
• MRO and PD service revenue growth and profitability
• Customer retention and satisfaction scores
• Operational efficiency and project delivery timelines
• Competitive medical, dental, and vision insurance
• Misumi Americas is continuing to expand our remote US workforce. Excel at being part of a strong, empathetic team.

Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.