Customer Service Call Center (In-person)

Member Services Representative

We are seeking a Member Services Representative to join our on-site call center team. This role is ideal for someone with customer service, call center, or phone-based support experience who enjoys helping people and working in a fast-paced environment.

The Member Services Representative handles inbound and outbound calls, completes account follow-ups, answers questions, resolves concerns, and documents interactions accurately. Successful candidates are comfortable on the phone, organized, detail-oriented, and able to manage multiple tasks throughout the day.

Training is provided.

Make outbound calls to members using a soft-phone system following approved scripts and procedures

Handle inbound calls, questions, service requests, and escalations

Complete refill follow-ups, account reviews, questionnaires, and order support calls

Accurately document all calls, account updates, and actions in internal systems

Identify, resolve, and log service issues and escalate when appropriate

Maintain confidentiality and follow all company policies and compliance standards

Participate in training, team meetings, and additional projects as assigned

1+ year of customer service, call center, or phone-based support experience preferred

Strong phone communication skills with the ability to make outbound calls

Typing speed of 45 WPM or higher with accurate data entry

Comfortable using computers and learning new systems

Bilingual Spanish/English

Experience in member services, customer support, or call center environments

Dental insurance

• Health insurance
• Health savings account
• Life insurance
• Conversio Health was founded in 2013 and is headquartered in San Luis Obispo, California. We are an innovative chronic condition management company that serves as a key link between the patient, the physician, and the health plan. We have developed a completely new approach for chronic respiratory condition management that combines proprietary technologies, customized medication therapies, with a multidisciplinary care team to deliver improved clinical and financial outcomes, and higher patient satisfaction. Our unique, high touch pharmacy model provides home delivery services, personalized patient education and support, and disease progression and medication effectiveness monitoring to prevent unnecessary hospitalizations before they occur. Conversio enables a higher level of care coordination across the care continuum and has a proven track record of lowering its health plan partners' drug cost and improving clinical outcomes for thousands of patients with COPD and Asthma across the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.