Front Desk Receptionist 2ND and 3RD shift

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. The Hampton Inn & Suites in Salida, CO is currently seeking an enthusiastic Front Desk Agent to assist with second shift guest service operations.

Candidates must be available for PM shift - 3:00pm-11:00pm.

JOB SUMMARY:

Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

Perform guest registrations (check ins & check outs), room assignments, and specialrequests

Understanding of daily hotel operations, policies, procedures, and internalrules

Knowledge of Brand’s operating systems and Brand’s customer loyaltyprograms

Familiar with guest rooms, locations, amenities, features, and all other servicesoffered

Knowledge of room rates, packages, discounts, andpromotions

Ensure proper credit when checking out guest(s) and handle late chargesaccordingly

Knowledge of cash handling and bank procedures to check out allguest(s)

Bank out at end of shift by following dropprocedures

Answer phones, handle mail, and takemessages

Assist guests with problems and questions; ensure all guest problems areresolved

Knowledge about the city, local area, andattractions

Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalksand frontentry

Know all emergency procedures and the proper action totake

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

Ability to learn quickly and work in a fast paced position with constant guest interaction

Communication both verbal and written

Computer and telephone skills

Must be able to multi-task

Flexibility with schedule

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

Customer service experience is preferred

BENEFITS WE OFFER

Paid time off

Travel and hotel discounts

401(k) with company matchIncentive potential

And more!

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required -

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.

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