Food Runner Day & Evening Shifts

Overview

As a Food Runner this position will provide support to restaurant servers/bartenders and the overall operation of the restaurant by serving food orders, removing used dishes and utensils and replenishing service areas as necessary to ensure our guests’ satisfaction. A Food Runner is knowledgeable of food and beverage offerings and provides service that is informed, attentive, timely and professional. This position will report to the Food and Beverage Managers.

Schedule Requirements

The position includes morning and afternoon/evening shifts with regular weekend attendance. Holidays are scheduled as business requires.

Due to the cyclical nature of hospitality, flexibility is required to meet business needs. Participation in “all hands” events may be necessary.

The hotel operates 24/7, including holidays. The company strives to support work-life balance.

Responsibilities

Greet guests in a friendly and courteous manner

Deliver food orders from the kitchen to customers’ tables rapidly and accurately

Act as the contact point between Front of the House and Back of the House staff

Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)

Ensure food is served in accordance with safety standards (e.g. proper temperature)

Remove dirty dishes and utensils

Answer guests’ questions about ingredients and menu items

Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)

Clean, set and clear tables in support of restaurant servers when needed

Provide serving support to servers – beverage and food

Maintain restaurant in clean and orderly manner

Move table and chairs as required

Coordinate stocking of linens with management team

Transport all dirty tableware to dishwashing area for cleaning

Stock and maintain stations with necessary equipment

Helping other outlets within the department as needed

Completes any duties or projects assigned by the Food and Beverage manager

Required Job Knowledge and Skills

Exceptional customer service skills

Effective verbal communication skills

Food and Beverage knowledge would be beneficial

Committed to delivering a high level of customer service

Excellent grooming standards

Ability to work under pressure

Ability to work on their own

Positive attitude

Experience as a Food Expeditor or similar entry-level role in a restaurant

Understanding of hygiene and food safety rules

Physical ability to carry heavy trays and stand for long hours

Availability to work various shifts, including weekends

Multi-tasking abilities

Supportive Functions

In addition to the performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the Manager on Duty based upon the requirements of the hotel.

Maintain regular attendance in compliance with hotel standards.

Adhere to hotel rules and regulations for safe and efficient operations.

Foster a culture of trust and respect.

Live Seaport Hotel’s Core Principles:

S eek to warmly greet everyone

E ngage in active communication

A nticipate guest needs

P romote creativity and connections

O penly inquire about guest satisfaction

R espond with passion and commitment

T hank each guest and each other

Qualifications

Hospitality experience preferred.

Experience working with diverse cultures and backgrounds preferred.

Previous exposure to a restaurant setting preferred

Education

High School diploma, general education degree or international equivalent preferred.

CPR/Heimlich training preferred

Language Skills

Fluency of the English language is strongly preferred.

Ability to understand and compose instructions, memos, and short correspondence.

Physical Requirements

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Lifting & Strength: Must have upper body strength to lift up to 50 lbs. repeatedly throughout the shift. Requires finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture. Must be able to work with arms raised above head for extended periods.

Carrying & Moving: Regularly carrying, lifting, or pulling items weighing up to 50 lbs.

Disclaimer: This job description is not intended to be all-inclusive. The team member may be required to perform other duties as assigned.

Equal Opportunity Statement:

CoralTree Hospitality and Seaport Hotel are proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.

#J-18808-Ljbffr