Head of Operations & Business Management

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operations of a generator sales and service company. This role ensures seamless coordination between sales, technical service, and logistics teams to deliver high-quality products and services to customers. The Operations Manager acts as a key liaison between the Sales Manager and Technicians Manager to drive efficiency, customer satisfaction, and business growth.

Key Responsibilities

Operational Management

Oversee daily business operations, including sales order fulfillment, generator installations, maintenance scheduling, and service delivery

Develop and implement operational processes to improve efficiency, productivity, and service quality

Monitor workflow to ensure projects are completed on time, within scope, and within budget

Cross-Functional Coordination

Act as the primary liaison between the Sales Manager and Technicians Manager to ensure smooth communication and execution

Align sales commitments with technical capacity and resource availability

Facilitate regular coordination meetings to prioritize projects and resolve operational challenges

Team Leadership & Support

Provide leadership and guidance to administrative, logistics, and support staff

Collaborate with Sales and Technical teams to ensure alignment on goals and expectations

Promote a culture of accountability, safety, and continuous improvement

Customer Experience

Ensure high levels of customer satisfaction by overseeing service delivery and resolving escalated issues

Support the sales team in delivering accurate timelines and service commitments

Monitor customer feedback and implement improvements as needed

Inventory & Logistics Management

Oversee inventory levels for generators, parts, and supplies

Coordinate procurement, warehousing, and distribution activities

Ensure proper tracking of equipment and materials

Financial & Performance Management

Monitor operational costs and identify opportunities for cost reduction

Track key performance indicators (KPIs) such as job completion times, service efficiency, and revenue targets

Assist in budgeting and forecasting related to operations

Compliance & Safety

Ensure all operations comply with industry regulations, safety standards, and company policies

Maintain proper documentation for installations, maintenance, and inspections

Qualifications

Bachelor's degree in Business Administration, Operations Management, or a related field (preferred)

5+ years of experience in operations management, preferably in industrial equipment, construction, or energy sectors

Strong understanding of logistics, service operations, and inventory management

Key Skills & Competencies

Strong leadership and team management skills

Excellent communication and coordination abilities

Problem-solving and decision-making capabilities

Ability to manage multiple priorities in a fast-paced environment

Knowledge of generator systems or technical service environments (preferred)

Proficiency in operational software, CRM systems, and Microsoft Office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.