Head of Operations & Business Management

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operations of a generator sales and service company. This role ensures seamless coordination between sales, technical service, and logistics teams to deliver high-quality products and services to customers. The Operations Manager acts as a key liaison between the Sales Manager and Technicians Manager to drive efficiency, customer satisfaction, and business growth.

Key Responsibilities

Operational Management

• Oversee daily business operations, including sales order fulfillment, generator installations, maintenance scheduling, and service delivery
• Develop and implement operational processes to improve efficiency, productivity, and service quality
• Monitor workflow to ensure projects are completed on time, within scope, and within budget

Cross-Functional Coordination

• Act as the primary liaison between the Sales Manager and Technicians Manager to ensure smooth communication and execution
• Align sales commitments with technical capacity and resource availability
• Facilitate regular coordination meetings to prioritize projects and resolve operational challenges

Team Leadership & Support

• Provide leadership and guidance to administrative, logistics, and support staff
• Collaborate with Sales and Technical teams to ensure alignment on goals and expectations
• Promote a culture of accountability, safety, and continuous improvement

Customer Experience

• Ensure high levels of customer satisfaction by overseeing service delivery and resolving escalated issues
• Support the sales team in delivering accurate timelines and service commitments
• Monitor customer feedback and implement improvements as needed

Inventory & Logistics Management

• Oversee inventory levels for generators, parts, and supplies
• Coordinate procurement, warehousing, and distribution activities
• Ensure proper tracking of equipment and materials

Financial & Performance Management

• Monitor operational costs and identify opportunities for cost reduction
• Track key performance indicators (KPIs) such as job completion times, service efficiency, and revenue targets
• Assist in budgeting and forecasting related to operations

Compliance & Safety

• Ensure all operations comply with industry regulations, safety standards, and company policies
• Maintain proper documentation for installations, maintenance, and inspections

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred)
• 5+ years of experience in operations management, preferably in industrial equipment, construction, or energy sectors
• Strong understanding of logistics, service operations, and inventory management

Key Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and coordination abilities
• Problem-solving and decision-making capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of generator systems or technical service environments (preferred)
• Proficiency in operational software, CRM systems, and Microsoft Office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.