Head of Marketing Communications and PR

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. The Director of Marketing and Communications reports to the Senior Vice President of Policy & Advancement and serves as the lead strategist and implementor of JVS’s marketing and communications activities, from ideation through to measurement. This role ensures the marketing & communication function supports JVS’s organizational priorities, enrollment goals, engaging new employer partners, and fundraising efforts, while keeping all activities connected to the organization’s mission and vision.
They provide strategic vision on agency-wide initiatives, from program marketing and storytelling to business development, advancement campaigns, and public relations. This role owns brand management efforts and brings deep marketing & communication expertise and the capacity to try new things, identify areas for improvement, and implement strategic vision. The Director leads a three-person team, made up of one Digital Marketing Specialist and one Marketing Analytics Specialist, along with managing relationships with external vendors for public relations, design, photography, videography, and print collateral.

Strategy and Brand Management
Lead the ongoing implementation and improvement of JVS’s marketing and communication strategy, with a vision rooted in JVS’s mission and strategic priorities.
Develop, implement, and evaluate an integrated marketing plan that incorporates market research, audience segmentation, targeted outreach, and measurable digital outcomes.
Support brand integrity across all JVS’s internal and external messaging, ensuring consistent voice, visual identity, and tone to strengthen brand awareness
Translate data, anecdotes, and other sources of information into compelling visual stories that deepen audience engagement, support fundraising efforts, and demonstrate JVS’s impact on people’s lives.
Program Marketing
Oversee the planning, execution, and evaluation of marketing campaigns across owned and earned channels — including email, social media, web, fundraising appeals, and events — to increase audience growth, conversions, and program enrollments.
Produce regular reports and dashboards to track engagements, conversions, and enrollments to improve marketing efforts.
Fundraising Communications
Oversee the creation and delivery of email marketing campaigns for donors, lapsed donors, and prospective donors to increase engagements.
Digital & Print
Oversee social media strategy, including platform-specific approaches, content calendars, and performance analysis.
Oversee the editing, layout, design, and copywriting for all external materials, including Annual Impact Reports, brochures, flyers, the website, and more.
Oversee, manage, and update the JVS website, including content updates, new page builds, and SEO traffic.
Leverage Salesforce Pardot, Sprout Social, Asana, and other platforms to execute campaigns, track metrics, and manage project progress.
Manage, mentor, and develop two direct reports, including goal setting, professional development, and fostering creativity, collaboration, accountability, and excellence.
Oversee scheduling and project prioritization across all marketing, communications, and creative content work, from conception through final delivery.
Sustain relationships with departments across JVS, including the advancement team, IT team, programmatic teams, People & Culture, and the policy team, to provide timely, effective, and robust marketing and communication support.
Serve as a member of the agency’s internal public policy team to provide strategic communications direction on how to communicate policy changes and legislation updates to staff, employers, and community partners.
Provide strategic consultation and communication support to the executive team, including internal communications, remarks and speeches, quotes and press releases, strategic communication counsel, and vision setting for the agency.
Manage media relations by cultivating story ideas, developing relationships with journalists, managing relationships with public relations consultants, and tracking media coverage.
Manage relationships and budgets with external vendors, agencies, and partners.

Proficient in Salesforce and Salesforce Pardot
Robust knowledge of the media and news landscape in Greater Boston
Excellent writing and editing skills
Proficient in graphic design tools, such as Canva and Adobe Suite
Project management skills
Website development skills, including SEO, rank math, HTML, and Wordpress experience
Analytical acumen and ability to translate complex data into understandable reports, visualizations, and metrics
Ability to collaborate effectively across teams to produce high-quality communications and marketing materials in timely fashion
Bachelor’s degree or equivalent in marketing, communications, or related field. Graduate-level degree preferred but not required.
Minimum of 5 years of experience in communications and marketing
Experience marketing programs to complex audiences and vulnerable populations
Experience with fundraising appeals, events, and other fundraising communications activities
Expertise in marketing strategy, brand management, and market research
Experience developing marketing campaigns across paid and earned channels
Eye for visual design and aesthetics

Background in nonprofit marketing and experience/knowledge of JVS’s primary audiences
Experience building and launching new campaigns
Comfort with emerging technologies, project management tools, and workflow software.

\JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.
JVS is an employment at will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, martial/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws.