Head of Operations & Business Management

Program & Project Management

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Job Title: Business Operations Manager

We're looking for a Business Operations Manager to be the operational backbone and trusted execution partner for our Customer Success COO organization. In this high-visibility, individual-contributor role, you'll drive headcount strategy and governance, financial operations, vendor oversight, executive rhythms, and key program operations. You'll bring sharp analytical instincts, cross-functional savvy, and a bias for operational excellence - building alignment across Finance, Employee Success, Procurement, and Customer Success Leadership to keep the organization running at its best.

Own end-to-end workforce strategy and headcount governance across the Customer Success COO organization, partnering with Operations, Recruiting, and Finance on position tracking, backfill allocations, and organizational modeling.

Lead financial operations and spend management - partnering closely with Finance on quarterly outlook cycles, operational expense tracking, budget forecasting, and month-end close alignment.

Drive procurement operations and vendor governance, aligning Procurement, Finance, and business partners to optimize spend and ensure contract compliance.

Serve as the go-to partner for ad-hoc operational tracking and analysis across headcount, budget, and org rhythms, supporting the priorities of the COO of Customer Success.

Lead operational execution and budget governance for major milestones, overseeing event logistics, resource allocation, and financial tracking for company events (e.g., Dreamforce) and Customer Success leadership summits.

Program-manage organizational culture and recognition frameworks, overseeing budget allocation, executive review workflows, and program impact for org-wide recognition initiatives.

Elevate operational infrastructure by centralizing team knowledge assets, onboarding resources, and executive communication channels to maximize efficiency across the organization.

Bachelor's degree in Business Administration, Management, Operations Management, or a related field, or equivalent practical experience.

8+ years of experience in Business Operations, Strategy & Operations, or Program Management within a SaaS or global technology environment.

Deep expertise in workforce planning, headcount mechanics, financial expense budgeting, and procurement workflows.

Hands-on proficiency with enterprise tools including Workday, Coupa, Tableau, Google Workspace/Excel, and Slack.

A track record of building trusted relationships across matrixed teams - Finance, Employee Success (HR), Procurement, and Executive Leadership.

Sharp analytical and structured problem-solving skills, with a gift for turning complex operational data into clear, executive-ready insight.

Comfort with ambiguity and shifting priorities, paired with a proactive, self-starting approach to driving operational rigor as an individual contributor.

When you join Salesforce, you'll be limitless in all areas of your life. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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