Communications Systems Engineering

Unified Communications Engineer
Abile Group has an exciting and challenging opportunity for a Unified Communications Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.
The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.
Responsibilities

Contributes to completion of specific engineering programs and projects
Develops solutions to a variety of complex engineering problems
Performs complex system designs, development, and integration from the start of a systems life cycle to the end
Oversees complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
Performs complex systems modeling, simulation, and analysis
Performs continual maintenance and provides complex solutions for security, backup, and redundancy problems
Prepares and maintains documentation for processes and procedures related to engineering projects
Maintains current knowledge of rapidly changing technology
Coaches and provides guidance to less-experienced professionals
Serves as a team or task lead
Collaborates with customer management staff and management to coordinate and implement system level changes and activities, demonstrates the ability to make rational and objective judgments based on facts, information, and company procedures. Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considers risks and alternatives.
Takes ownership of support issues and work towards successful resolution with customers.
Provides technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools.
Oversees the daily operations of customer phones across multiple systems, ensuring efficient and reliable performance.
Manages projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM&Presence, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems.
This position is 100% onsite in Springfield, VA.
Qualifications
Clearance Required: TS/SCI
Degree and Years of Experience: Bachelor's Degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical training, or work/military experience.

~5+ years of related systems engineering experience in Unified Communications.

Required Skills:

Strong understanding of Unified Communications design, requirements, and functions.
Expert-level technical proficiency in Unified Communications system administration.
Experience with various collaboration tools such as Cisco Jabber and/or Microsoft Teams, Call Manager 12.5 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools.
Coordinate with source data custodians to understand the data required for specific requirements.
Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources.
Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering.
Conduct integration proof of concept testing as required.
Provide weekly status reports to managers and stakeholders.
Strong expertise in WAN network facilities and protocols.
Demonstrated attention to detail and a logical approach to manipulating large data sets.
Excellent interpersonal, oral, and written communication skills.
About Abile Group, Inc.
Abile Group, founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics, IT & Systems Engineering, and Program & Project Management, merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. Together, this partnership creates a stronger, more integrated cybersecurity organization with expanded opportunities for employees, deeper technical collaboration, and a unified mission. With significant experience serving the Federal Government, we remain dedicated to our employees and clients and seek high‑performing professionals who excel at providing guidance, developing solutions, and delivering implementation support that blends industry best practices with client expertise and Abile's broad technical capabilities.
Hiring Statement
Abile is committed to hiring the most qualified and best fit person for the job - always has, always will. Anyone requiring reasonable accommodations should email View email address on click.appcast.io with requested details. A member of the HR team will respond to your request within 2 business days.
Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.