Claim Processor - Temporary

Claims Specialist
Maddox is the nation's leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.
Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. Your primary responsibility will be investigating and resolving warranty claims and return requests. You will serve as the primary point of contact throughout the claims process while gathering facts, evaluating documentation, and making sound decisions based on warranty coverage, company policy, and other available information to substantiate or deny customer claims.
Some claims will be approved, some will require creativity, and others will need to be denied. Success in this role requires strong judgment, attention to detail, and the ability to navigate difficult conversations while maintaining positive customer relationships.
You understand that great customer service does not always mean saying "yes." You are comfortable making decisions that customers may not agree with when those decisions are fair, justified, and in the best interests of Maddox.
You are resourceful and creative when developing solutions that balance customer satisfaction with business objectives.
You are highly organized and able to manage multiple active claims without losing attention to detail.
You have strong attention to detail and can identify inconsistencies, missing information, or potential risks.
This is not an entry level position, so prior relevant and demonstrated experience is required.

Experience in claims processing, investigations, dispute resolution, military service, law enforcement, account/project management, team leadership, or similar roles requiring independent judgment and decision-making.
Experience handling escalated customer situations, complaints, disputes, or conflict resolution.
Experience evaluating facts, policies, procedures, or evidence to make recommendations or decisions.
Proficient with basic computer software (G-Suite, Email, CRM's, ERP's, etc.)
Full-time. Comprehensive Full-Time Benefits, including :

• Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
• Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Compensation & Benefits Pay range = (wages + bonus) Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including: Health & wellness benefits (insurance or cash-in-lieu options) Paid maternity and paternity leave 401(k) with 100% match up to 8% of wages Paid holidays, PTO, and family-life gifts Vision, dental, disability, life insurance, and other voluntary benefits