Head of Services - Support and Managed

In relation to contributing to Carrington’s mission and goals, Director of Career Services works with autonomy, responsibility, and authority to provide leadership in the areas of Placement, Externship, and Career Services Seminars to meet or exceed placement goals. The Career Services Director directs activity by obtaining, analyzing and applying data utilizing various resources including our activity based management system.
Audits job orders and activities through the system to ensure urgency and quality
Reviews available graduates and provides follow-up plan and support for each graduate
Attends business functions, trade shows and professional organizations’ meetings for the purposes of networking and employer development
to ensure accuracy and provide feedback and support as needed
EXTERNSHIP Utilizes reports to ensure all students have externship sites on scheduled start date
Ensures all required documentation is completed timely and accurately for the tracking of externship hours, extension, completion and student performance
Verifies all medical screening requirements for externship site clearance are complete as required
MANAGERIAL OPERATIONS Administers New Career Services Advisor Training.
Conducts Performance Evaluations, performs side by side coaching and documents Performance as appropriate
Maintains timely and accurate computer and manual records to ensure compliance. Communicates regularly to discuss changes in Graduate Placement Status
Verifies appropriate licensure audits and ensures data entry is accurate and timely
Partners with leadership and provides support when there is a vacancy or an extended employee absence
Works well with other Managers and Stakeholders across Carrington to ensure information sharing and the best way to support our students and employers with the information available.
Handle special projects assigned
Ensures timely response to management requests and directives
Participates in committee that supports the institutional governance process
Supervises the Assistant Director of Career Services and Career Service Advisors. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; addressing complaints, and resolving problems with discretion and independent judgment.
Core Competencies Integrity and Ethics - Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; reacts well under pressure; Adapts approach and demeanor in real time to match the shifting demands of different situations.
Organization Support - Supports organizations goals and values. Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts priority on the needs of the organization or the needs of its customers. Management Excellence - Includes staff in planning, decision-making, facilitating and process improvement; provides regular performance feedback; fosters quality focus in others; Relationship Building/Networking - Builds rapport and develops alliances with a broad range of people. Effectively builds formal and informal networks inside and outside of the organization.
Training and Development - Ensures staff members get receive orientation, training and development opportunities to maximize success in their assignments; views training and development as an investment in employees and uses mentoring, cross-functional assignments, job rotation or other on-the-job learning opportunities to enhance the depth and breadth of skills and experience; Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Proven ability to set priorities and deadlines to ensure projects are completed and goals are achieved. Language Skills - Ability to read, analyze and interpret analytical reports on inquiries, enrollments and drops; ability to respond to common inquiries or complaints from employees and students; Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills - To perform this job successfully, an individual should have knowledge of Microsoft Office; Word, Excel, Access, PowerPoint and Outlook; and master proprietary software used to maintain student records.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants' criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization's reputation.
Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System.

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