Head of Services - Support and Managed

Service Manager

Oversee all service and inspection processes

Develop/implement/continuously improve process to convert installation clients to inspection sales

Assist in the growth of alarm/extinguisher/suppression service and inspection business

Seek out opportunities for multi-office service premier or national accounts

Coordinate service operations with Premier Accounts to ensure that customer needs are being met

Ensure that risk assessment training is delivered to service and inspection employees

Develop/augment/update sales pricing program for inspectors and service sales

Assist in preparation of service sales budget and resources analysis with CEO

Propose ways to leverage technology and process improvement to increase productivity and profitability

Travel to other offices for support with premier or national accounts

Perform other duties as assigned by executive management or CEO

Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily

Safety First

Start each meeting with a Safety Topic

Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) Self and Team

Communicate effectively and professionally within the department and with internal and external customers

Update status on all jobs materials, equipment rentals, subcontractors, intercompany jobs, etc.

Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections

Oversee Change Order Management

Promote and Track Department Growth stretch goal of 20%/year (Remodel, Service, and Inspections); Support and Ensure Team Adherence to All Company SOPs Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.

Ensure Inventory Control measures are in place for department

Ensure multiple bids for Material Purchasing optimization

Manage Subcontractors and review/approve all subcontractor invoices prior to payment

Maximize Labor Production and Efficiency while maintaining quality standards

Maintain Quality Control in all aspects of the department

Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities

Training

Input and Development of Training Requirements

Commitment to Training at all levels for all team members

Operations Labor/Productivity, Materials Purchasing

Teamwork maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Minimum education of High School Diploma or Equivalent

Must possess intermediate skills in Microsoft Word and Excel software

Work Experience:

• 10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems
• 5+ years of experience in Business Management
• Process management, and/or service sales
• 5+ years of experience in fire sprinkler sales and/or service, preferred
• Experience with fire alarm and suppression systems, preferred

Excellent communication, training, and planning skills required

Allied Fire Protection