Head of Operations Management (m/w/d)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Work effectively with store management and store crews to achieve performance goals.

Supervise the store’s crew through assigning, directing, and following up of all activities.

Effectively communicate information both to and from store management and crews.

Assist customers with their questions, problems, and complaints.

Promote CVS customer service culture: greet, offer help, and thank.

Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.

Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching, myCustomer feedback, personal observations).

Maintain customer/patient confidentiality.

Price merchandise, stock shelves, and support planning, execution of displays, signage, and inventory of weekly, promotional, and seasonal merchandise.

Support planning, execution, and maintenance of off‑shelf merchandise displays.

Required Qualifications

Deductive reasoning ability, analytical skills, and computer skills.

Advanced communication skills, supervision, and influencing skills.

Ability to work a full‑time flexible schedule, including early morning, overnight, and weekend shifts; responsiveness to urgent issues and ability to work overtime as needed.

Preferred Qualifications

Experience as a retail supervisor.

Education
High School Diploma or Equivalent (preferred but not required).

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range
$17.00 - $26.00

Benefits
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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