Head of Design Operations

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Operations Manager
Reporting to the Boutique Director, you will be responsible for overseeing all operational aspects of the boutique, ensuring efficiency, profitability, and adherence to Richemont's high standards policies and procedures. Your strategic thinking and leadership skills will be crucial in optimizing boutique performance and contributing to the overall success of the brand. Leadership & Team Management:
Lead and manage boutique operations by partnering with the leadership and sales teams, fostering a positive and productive work environment.
Delegate tasks effectively, ensuring efficient workflow and optimal team performance.
Implement and lead training programs to enhance team skills and knowledge.

Inventory Management & Control:
Oversee all aspects of inventory management, including receiving, sending, handling, and storage of merchandise.
Implement and maintain accurate inventory control procedures to minimize discrepancies and losses.
Analyze inventory data to identify trends and optimize stock levels.
Manage cycle counts and physical inventories, ensuring accuracy and compliance.

Operational Efficiency & Compliance:
Ensure compliance with all Richemont policies and procedures, including security, safety, handling merchandise and loss prevention.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
Manage the boutique's budget, controlling expenses and maximizing profitability.

Serve as a liaison between the boutique and corporate departments, ensuring effective communication and collaboration.
Communicate regularly with the Boutique Director, Sales Managers and Sales Associates on operational matters, providing guidance, policy updates and recommendations.
Customer Service & Experience:
Ensure that the boutique provides exceptional customer service, exceeding customer expectations.
Address customer complaints and resolve issues in a timely and professional manner.
Monitor customer feedback and implement strategies to improve the customer experience.
Oversee the entire client service journey optimizing the completion time for repairs and closely work with sales associates and managers to ensure compliance on repairs inventory and pick up process.
Manage/complete all other tasks assigned by Boutique's and/or Corporate team

Bachelor's degree in Business Administration, Management, or a related field preferred.
Minimum of 3-5 years of experience in retail operations, with at least 2 years in a management or supervisory role.
Strong understanding of inventory management principles and best practices.
Proficiency in Microsoft Office Suite and retail management software.
Experience in the luxury goods industry is a plus.
Basic knowledge of SAP.