Customer Service Dispatcher (Temp)

The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. Dispatcher will coordinate with field supervisor to have updated information during each shift change. Dispatcher will also update driver and bus assignment information throughout the service day. We are seeking customer service-oriented professionals who are dedicated to safety.

Holidays: 12 days; Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

Coordinate with field supervisor to have updated information during each shift change.

Update driver and bus assignment information throughout the service day.

High School Diploma or GED; Excellent verbal, interpersonal and customer service skills.

Must be able to work shifts or flexible work schedules as needed.

Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

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S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Find out more at or watch an overview video.

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