Field Service Engineering

Field Service Engineer - Southeast
At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.
We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in the Southeast region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for someone with experience troubleshooting instrument issues involving software, hardware and chemistry. Ability to repair and maintenance instruments in the field. This role will report to the Senior Manager, Field Service Engineering and will be a remote role based in Southeast region.
Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
Identifying root causes and resolving product issues in the field with support when needed.
Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Utilizing service CRM software to accurately document work in a timely manner
Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
Strong time management, problem solving, organizational and relationship building skills.
Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems.
Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
Excellent verbal and written communications skills, including technical writing abilities.
Must be flexible in working hours as this position may require customer support during non-regular business hours
Demonstrated account management skills preferred
Must be flexible in working hours as this position may require customer support during non-regular business hours
Remote – Atlanta, Raleigh-Durham, Orlando or Pensacola are ideal

Travel:

~ Domestic travel up to 80%

Full-time/Non-exempt

In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.
We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.