Head of Services - Support and Managed

Group 1 Automotive is seeking experienced and results-driven Service Director to lead all fixed operations within the service department. This is a search for a proven leader who can drive performance, elevate customer satisfaction, and develop high-performing teams. Oversee all fixed operations within the service department, ensuring efficiency, profitability, and exceptional customer satisfaction

Lead and develop service advisors, technicians, and support staff through coaching, training, and performance management

Establish and enforce service processes aligned with dealership standards and OEM requirements

Monitor and improve key performance indicators (KPIs) such as labor sales, gross profit, technician productivity, and customer retention

Utilize dealership management systems (e.g., CDK Drive, Reynolds & Reynolds) to manage workflows, reporting, and operational performance

Ensure accurate repair order documentation, billing, and warranty compliance

Manage departmental budgets, control expenses, and drive revenue growth through effective forecasting and planning

Collaborate with Parts, Sales, and Finance departments to optimize overall dealership performance

Handle escalated customer concerns and maintain high levels of CSI (Customer Satisfaction Index) scores

Ensure compliance with safety regulations, environmental standards, and manufacturer guidelines

Analyze service metrics and implement process improvements to increase efficiency and profitability

3+ years of experience in automotive service management (Service Manager, Fixed Ops Manager, or similar leadership role)

Proven leadership experience managing high-performing service teams in a dealership environment

Strong knowledge of dealership operations, including service, parts, and warranty processes

Experience using dealership management systems such as CDK Drive, Reynolds & Reynolds, or similar DMS platforms

Demonstrated ability to analyze financial reports, manage budgets, and drive departmental profitability

In-depth understanding of service KPIs, technician efficiency metrics, and customer satisfaction standards

High school diploma required; Bachelor’s degree in Business or Automotive Management preferred

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.