Head of Project Management and Client Services - Remote

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. The Project Manager I is an entry-level professional who will support our simplest service implementation projects and lead successful end-to-end delivery. In addition to leading basic services projects, this role will support other project managers and the PMO team with administrative functions. In this role, you will perform foundational delivery tasks including schedule updates, meeting documentation, status tracking, and administrative project support. This role focuses on learning OSV delivery methodology, developing basic project management skills, and contributing effectively under close supervision.

Responsibilities

Lead a portfolio of simple customer implementation projects and support the creation of project plans

Monitor tasks, deadlines, and deliverables to ensure projects meet service‑delivery expectations for quality and timeliness

Create meeting notes, schedules, and documentation; seek clarification when needed

Build rapport with customers and internal teams; document decisions and route questions effectively

Keep project status updated in RocketLane and maintain accurate delivery health reporting

Flag risks early, propose mitigation ideas, and escalate blockers within 24 hours

Learn and understand core PMO standards

Participate in governance activities and apply PMO governance standards to each project

Support a positive customer experience through clear communication, expectation management, and timely responses

Learn OSV platforms, delivery processes, and new tools rapidly; adopt them effectively

Competencies

Problem-solving / critical thinking

Responds effectively to changing priorities

Takes ownership of outcomes and follows through on commitments

Prioritizes tasks and manages time to meet deadlines

Effective communication skills across all mediums

Proficiency in common tools (Excel, project tracking tools, collaboration tools)

Qualifications

• Bachelor’s degree required
• 0-3 years of experience in project management or program coordination
• Comfortable learning new technologies
• Exceptional communication and interpersonal skills

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.