Head of Programme Management

This is a supervisory position with a combination of case management and direct care, with a high emphasis on managing staff. Candidates should enjoy managing people and serving the disability community. Candidates must pass a drug screen.

Position Summary
The Program Coordinator is responsible for supervising Skills & Activities Providers and Persons Receiving Services in the day program. Duties include assisting in setting and upholding program standards, organizational development, performance management, policy recommendation, and overall case management. The Program Coordinator is a representative of Our House Inc. and is expected to professionally represent the organization’s mission and purpose.

Responsibilities

Meet all the responsibilities of the Skills and Activity Providers; work with Persons Receiving Services (PRS) in providing direct care, as needed.

Main point of contact for PRS, their caregivers, and contracting agencies for PRS specific issues, including daily agency reports and other paperwork.

Oversee PRS programming to ensure it is meeting specific program criteria.

Be willing to go between day program sites to provide support as needed to S&A Providers.

Establish and maintain guidelines by which S&A Providers, PRS, and their caregivers can follow in order to give and receive the best services and growth opportunities possible.

Meet with S&A Providers to review paperwork, programming quality, concerns, and opportunities and provide evaluations as necessary.

Assist in training and retraining of S&A Providers to ensure knowledge of expected job duties, as necessary.

Address and work to resolve any questions, comments, and complaints submitted by employees, students, clients, or guests of Our House Inc.

Attend, contribute, and participate in supervisor meetings to advance the agency, PRS’, and employees’ potential and opportunity.

Participate in disseminating information up and down the chain of command; demonstrate clear communication both written and orally.

Review SP goals, incident reports, create and update goals, ISSP’s, BISSP’s, and other paperwork.

Create, organize, and maintain PRS profiles and comprehensive files.

Provide agency tours to potential students, families, and contracting agencies, as needed.

Attend IDT’s, Annual staffings, IEP meetings, HRC reviews and other meetings.

Assist in facilitating tasks for Service Adventure Interns and other volunteers.

Oversee medication administration and review regularly to ensure administration meets requirements.

Review PRS activity funds, send home receipts/invoices, and address any found deficiencies.

Maintain the productivity and progress of daily activities through implementation, direction, and/or assistance in goal/activity setting and accomplishment.

Advise S&A Providers on agency, state, and DD rules and regulations to ensure compliance.

Perform general clerical duties to include but not limited to: photocopying, faxing, emails, filing, shredding, answering phones, supplies inventory ordering and receiving, as necessary.

Ensure daily activities of open, closing, cleaning, etc. are completed and assist as necessary.

Attend various agency meeting and events as needed.

Other duties as needed.

Requirements

Must take drug screen and pass.

Must be willing to take and pass background checks.

Must be in good physical, mental and emotional health.

Must be able to lift a minimum of 50lbs; if required.

Must have valid driver’s license and good driving record.

Must have a vehicle in good working order with insurance and registration.

Must have a general knowledge and experience with Microsoft Office programs.

Must have Medication Administration training or be willing to get it.

Must have current CPR and first-aid certification.

Must be 21 years of age or older.

Qualifications

Experience working with or advocating for individuals with a variety of disabilities, including seizure disorders, individuals with behavioral needs, or non-verbal.

Bachelor’s degree within the human service field desired; or equivalent experience.

Able to follow instruction and complete assigned tasks within a timely manner.

Must be able to work independently and as a team.

Must be able to create and maintain a safe and effective environment, using best judgment.

Excellent interpersonal and communication skills.

Strong leadership and management philosophies and practices.

Ability to identify and solve problems and communicate solutions through collaboration and application of strategic management.

Superior critical problem-solving skills and decision-making skills.

Job Type: Full-time

Salary: $46,000 /year

Benefits: Medical, Dental, Vision, 401k, Short & Long Term Disability, and others

Required education: Bachelor's Preferred or Equivalent Experience

#J-18808-Ljbffr Our House in Little Rock, AR