Head of Operations & Business Management

Supervisor, Operations

The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential duties and responsibilities include conducting staff meetings to review daily/weekly work activities, planning and assuring continuous improvement, ensuring the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures, managing operations to meet prescribed productivity and service goals, complying with terms outlined in the site's operating agreement with the client, implementing and reporting on-going cost savings measures, providing ideas and suggestions for more efficient operations, meeting all client specified KPI's and complying with Quality system requirements, managing the operations to achieve prescribed objectives, applying sound communication and motivational techniques, creating programs to fairly and equitably supervise, counsel, and (where needed) discipline team members, providing direction and support to Human Resources, assisting in creating programs for hiring, training, and professional development, participating in performance evaluation system for recommending promotions, wage increases, and other HR activities, having overall training and evaluation responsibilities of warehouse staff, planning the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers, assessing priorities based on time sensitivity and available resources, assigning duties to appropriate warehouse staff, reviewing pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs, training new staff in assigned duties, or delegate training responsibility to experienced team members, assessing progress of trainees and adding additional duties as appropriate, keeping informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary, assigning supervisory duties to experienced team members acting as leads for lower-level warehouse staff, keeping abreast of progress or problems, keeping Manager advised of progress or problems requiring attention on a daily basis, holding regular meetings with warehouse staff to assess the group's overall status, discussing ideas for improvement, keeping staff informed of new developments, assisting in the physical operations as needed, delivering results by leveraging the skills of the right people at the right time, maintaining a high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction, providing ongoing growth and development opportunities for team members, providing input and conducting annual performance reviews for team members, supporting adherence to Standard Operating Procedures (SOPs), supporting and training team members with adherence to SOPs (corporate and client).

Skills and abilities include education and experience, computer skills, language skills, business communication, mathematical skills, other skills, core competencies, physical demands, work environment, reasonable accommodations statement, compensation information, and DSV's commitment to equal employment opportunity.