Virtual Teller I

As a Teller, you will serve as the primary point of contact for members at Indiana Members Credit Union, ensuring a positive and efficient banking experience. Your role is critical in processing a variety of financial transactions accurately and securely, including deposits, withdrawals, and payments. You will be responsible for maintaining the integrity of cash handling procedures and adhering to regulatory compliance standards. Additionally, you will identify members’ needs and provide information about the credit union’s products and services, contributing to customer satisfaction and retention. Your attention to detail and excellent communication skills will help foster trust and build lasting relationships with members.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Process various member transactions – deposits, withdrawals, loans and credit card cash advances, various types of loan & credit card payments, money orders, cashier checks, corporate checks, crossing selling other products, update members accounts, handle members problems & complaints, wire transfers, complete payroll deduction forms, direct deposits forms

Access safe deposit boxes when applicable

Handle and maintain security of large amounts of cash

Communicate with all back-office departments for assistance and member requests

Open and close various types of accounts, certificates, etc.

Create/order ATM/Debit cards for members

Process stop payments, print statements and histories for members.

Remote Capture of checks

Balance cash drawer daily

Assist with night deposits and ATM deposits

Other duties in the branch may include counting cash delivery, balancing ATM, filing, keeping teller area and branch clean and organized, help with “end of day” duties, stocking lobby with supplies

Fluent in the English language

Basic computer and technology skills

Attention to detail, maintain adaptability, flexibility and organizational skills

Excellent interpersonal and customer service skills

Honest, accountable, maintains confidentiality

Skilled in use of core system, CRM and imaging once training is completed.

Supervisory responsibilities

None

Work environment

Retail branch

May require standing or sitting for an extended period of time

Extended period of time viewing computer monitor

Handling – ability to touch, feel, lift, operate and control equipment, tools and objects with the hands

Reaching

Carrying, lifting up to 25 lbs.

Minimal to none

Required education and experience

High school diploma, GED or equivalent

Previous cash handling and customer service experience

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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