Network Support / IT

Job Summary: We are seeking a skilled and proactive Network Administrator to join our IT Infrastructure Services team. This role requires expertise in desktop support, network and server administration, storage systems, and overall data center operations. The ideal candidate will be responsible for ensuring the smooth and secure operation of our IT infrastructure across all levels.

Key Responsibilities:

Desktop Support & Management:

Provide Tier 1 & Tier 2 support for end-user desktops and laptops (Windows/Mac).
Troubleshoot hardware, software, and connectivity issues.
Deploy and manage desktops, applications, and patches using standard tools.
Maintain hardware asset inventory and software license compliance.
Network Administration:
Configure, monitor, and maintain network devices including routers, switches, firewalls, and wireless Client.
Ensure network performance, reliability, and security across LAN/WAN.
Monitor network traffic and resolve performance bottlenecks.
Implement and manage VPNs and remote access solutions.
Server Management:
dminister Windows/Linux servers and related services (DNS, DHCP, AD, etc.).
Monitor server performance, backups, and system updates.
Support virtual environments (VMware, Hyper-V) and perform capacity planning.
Storage Management:
Maintain SAN/NAS systems and manage data storage operations.
Monitor disk usage and plan for capacity upgrades.
Ensure data integrity and backup/restore procedures are properly implemented.
Datacenter Support
Oversee the day-to-day operations of the data center.
Ensure uptime and redundancy for critical infrastructure.
Maintain physical and environmental conditions (power, cooling, cabling).
Required Skills and Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
3-5 years of experience in network and system administration.
Proficient in Windows/Linux OS, networking protocols, and virtual environments.
Experience with backup solutions, monitoring tools, and IT security practices.
Strong problem-solving skills and the ability to work independently or in a team.
Relevant certifications (e.g., CCNA, MCSA, CompTIA Network+) are a plus.
Preferred Qualifications:
Experience with cloud platforms (Azure, AWS).
Familiarity with scripting languages (PowerShell, Bash).
ITIL certification or experience in structured IT service environments.