Head of Programme Management

Title: Program Manager

The Organizational Culture team drives Client's Coworker at the Heart (CATH) strategy-aligning behaviors, capabilities, and systems to enable cultural transformation. Strengthen connection between customer and coworker experience (CX)

Improve service quality through listening and feedback systems

These efforts reinforce Client's values and purpose-driving transformation through people-led culture activation.

The Organizational Culture Operations Specialist supports the operational success of client's Organizational Culture Initiatives.

This role manages logistics, communications, and coworker experience touchpoints while coordinating storytelling, recognition, and engagement across the program.

The Specialist ensures smooth execution and visibility of culture efforts and plays a vital role in building community and sustaining momentum.

Coordinate logistics for Culture Workshops, Debriefs, and Community of Practice events

Manage scheduling, communications, and administrative support for program activities

Draft and distribute communications, success stories, and leader highlights

Curate and maintain program documentation, content libraries, and internal SharePoint sites

Partner with Organizational Culture and Communications teams to align messaging and materials

Bachelor's degree in business, Communications, HR, or related field

3+ years of experience in program or product coordination, communications, or business operations

Proficiency with Microsoft 365 and collaborative platforms (e.g., SharePoint, Teams, Viva Engage, Newsletters, Digital Communications)

Ability to manage multiple priorities in a fast-paced environment