Head of Services - Support and Managed

THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.
WHAT YOU’LL BE DOING (and doing well!) Manage a service team of assigned Division.
Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
Responsible for executing service inspections on time and resolution of system deficiencies.
Manage a budget and meeting revenue and gross margin targets.
Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
Report monthly financial performance in an effective manner to management and takes corrective action as needed.
Responsible for efficient asset management, such as inventory and company service vehicles.
Facilitate a high-performance culture that includes annual performance reviews and development initiatives.
Assist with manpower planning and allocation.
Responsible in part for customer satisfaction and cash collections.
Works closely with the sales and installation teams to support the growth and profitability of the Division.
Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.
WHAT WE LIKE ABOUT YOU Two years of experience in a service supervisory role within the fire detection, fire protection, or security environment.
Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
Strong, positive team builder with leadership ability.
Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and/or electrical systems.
Working knowledge of Profit and Loss statements and key financial drivers.
Ability to attract, develop, grow, and retain a team.
Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
Valid driver’s license.
Must be able to pass a background check and drug screening.
Able to work independently.
Excellent organizational, decision-making, and communication skills.
Proficient in NFPA codes and standards.
Strong computer skills; proficient at Microsoft Office.
Knowledge of OSHA safety standards.
WHAT WE’RE BRINGING TO THE TABLE $5,000 SIGN ON BONUS!
Competitive salary based on qualifications.
Paid time off plan and holidays.
401(k) matching.
Short term and long-term disability.
Medical, dental, and vision plans with options.
Life insurance.
Company cell phone, laptop, and vehicle.
Professional career development opportunities.
Tuition reimbursement.
Sciens is Latin for “knowledgeable and skilled.” We take that definition to heart by using our collective experience to do meaningful work in the world—protect people and property through sophisticated life safety, security, communication and electrical systems.

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