Head of Operations **URGENT**

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Forbes Best Employers for Women and Diversity; and USA Today Customer Service Champions. 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:

• Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi.
• Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• We are looking for an Operations Manager who thrives in a fast-moving distribution environment and knows how to turn priorities into disciplined execution. Working closely with the General Manager and/or Assistant General Manager, this leader drives performance across the floor, develops front-line talent, and helps the operation respond effectively to changing priorities, peak demand, and daily business needs.

This role is designed for a strong operator who wants to take ownership of meaningful parts of the business, build capable teams, and help raise the bar on what great looks like. The Operations Manager will be expected to drive results across safety, associate engagement, quality of service, inventory accuracy, and productivity while maintaining strong execution and team alignment in a high-volume environment.

The Operations Manager is located in Arlington, TX.

Build and lead high-performing teams by setting clear expectations, coaching consistently, and reinforcing accountability at every level.

Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles.

Provide strong shift handoffs & recaps, operational continuity, and consistent execution across functions.

Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.

Help the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shift.

Reinforce a culture where safe behaviors, quality execution, and operational discipline are non-negotiable.

Partner with site leadership to ensure compliance with OSHA standards and company expectations.

Achieving financial plans and budget objectives.

High School Diploma or Equivalent.

At least 3 - 5 years of relevant distribution or manufacturing management/leadership experience.

Demonstrated success leading people and performance in a fast-paced, high-volume distribution, logistics, or fulfillment environment.

Proficiency in WMS systems and understanding of how they support inventory control, workflow, and accuracy.

Demonstrated success managing third-party providers across warehouse operations, value-added services, and transportation.

We prefer some of these qualities as well:

Bachelor's Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field is strongly preferred.

Bilingual - Spanish.

Exposure to high-volume distribution, big box, furniture, or omnichannel operations.

Experience supporting multi-shift operations and developing front-line leaders.

Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods.

Able to move, lift, or carry heavy objects or materials up to 50-100 pounds.

brand products.

• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
• Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly.