Managing Head of Retail Sales

Description
Mazda Sales Manager
We are seeking an experienced Mazda Sales Manager to help lead and grow our Mazda sales operation. This is a hands-on leadership role focused on sales performance, profitability, team development, Internet lead management, and customer experience .
The ideal candidate has proven automotive dealership experience, strong leadership and closing skills, and understands how to run a modern sales process. Import dealership experience is strongly preferred. Mazda experience is a plus, and experience managing Internet leads and CRM performance is highly valued.
Why Join Chapman?

Over 50 Years of Stability - The Chapman organization has been serving customers and growing its automotive business for more than 50 years.
Award-Winning Organization - Join a President's Award-winning dealership organization with a strong commitment to customer satisfaction and performance.
Aggressive Pay Plan - We offer a highly competitive, performance-driven compensation plan designed to reward results.
Brand-New Mazda Facility - Work in a brand-new, state-of-the-art Mazda dealership designed to provide an exceptional experience for both our customers and our team.
Growing Mazda Brand - Be part of a rapidly growing Mazda brand and product lineup with significant opportunity to increase sales and market share.
Opportunity to Make an Impact - We're looking for a leader who can help develop the team, improve our processes, and take our Mazda operation to the next level.
Key Responsibilities
Lead, coach, and develop the Mazda sales team
Drive sales volume, gross profit, and customer satisfaction
Desk deals, assist with negotiations, and help close customers
Monitor sales performance, closing ratios, appointments, and key KPIs
Ensure strong CRM usage, follow-up, and prospecting
Manage and improve Internet lead response, appointments, show rates, and conversions
Conduct sales meetings, training, and individual coaching
Maintain accountability for salesperson performance
Assist with recruiting, hiring, and developing Sales Consultants
Monitor inventory, pricing, merchandising, and vehicle aging
Work closely with Finance to maximize opportunities and maintain smooth customer experience
Requirements
Qualifications
Required:
Automotive dealership experience
Strong leadership, communication, and closing skills
Understanding of dealership sales processes and performance metrics
CRM experience
Valid driver's license
Preferred:
Import dealership experience
Previous Sales Manager, Floor Manager, or Internet Sales Manager experience
Mazda experience
Internet lead management / BDC experience
Proven track record of increasing sales volume, gross profit, and closing ratios

What We're Looking For
We're looking for a motivated, hands-on leader who can develop people, improve processes, work deals, and drive results.
The right candidate understands that today's successful dealership requires more than working the desk. It requires leadership, CRM discipline, Internet lead management, consistent follow-up, accountability, and exceptional customer experience.
If you're an experienced automotive professional looking for an opportunity to join an established organization, work in a brand-new facility, and help grow a Mazda operation, we want to hear from you.
Schedule: Full-time automotive retail management position, including Saturdays.
Benefits:

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts
• Professional work environment, with job training and advancement opportunities