Bank Teller - Customer Service (Full Time)

Job Description

Job Description The Savings Bank is a strong, stable, and independent community bank headquartered in Wakefield, MA, with eight full-service banking offices. We currently have a full-time opportunity in our Wakefield, Main Office Branch to join our retail banking team, assisting customers with their banking needs. Our Teller position is a great way to learn about bank accounts, transaction processing, ATMs, and mobile banking, while developing your customer service skills. This is a great chance to try out the finance industry and to build your resume. If you already have current or past banking experience, we want to talk with you about how TSB could be the right next step for your retail career.

GENERAL SUMMARY

A Teller greets visitors in our branches and creates an excellent customer experience for those with financial needs. This position participates in daily branch operations and assists with customer transaction processing, reporting, and account maintenance. They provide timely and accurate service, maintain records, and balance on a daily basis.

ESSENTIAL JOB FUNCTIONS

Greets all lobby customers and provides appropriate assistance in daily transactions. Addresses inquiries and resolves customer issues.

Advises customers based on knowledge of the Bank’s consumer, business, and digital products and services.

Performs monetary transactions, accepts deposits and payments, cashes checks, and issues various checks.

Prepares individual daily balancing of teller transactions.

Develops professional relationships with Bank customers.

Opens and services new and existing accounts.

Participates in Bank’s sales and referral programs.

Complies with all applicable regulations, policies, and procedures, as well as federal and state banking laws and regulations.

Participates in and completes online and in-person training.

Directs customer needs to appropriate divisions and departments.