Remote Part Time Help Desk/Technical Support

Help Desk Support Technician - HVAC ProductsCarrier Enterprise has an exciting opportunity for a Help Desk Support Technician.Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.The Helpdesk/Desktop Support Technician is responsible for providing Level 1-3 support, including answering helpdesk calls, performing password resets, and creating tickets. Additionally, during downtime between calls, the technician will assist with imaging desktops and laptops. Troubleshooting hardware and software.Key Responsibilities:Answer Level 1 helpdesk calls and provide support via phone or in person to local and remote sitesTroubleshoot and resolve hardware, software, networking, user account, printer, telephony, and collaboration platform issuesCreate, manage, and resolve tickets in the Ninja One Ticketing system, keeping customers informed throughout the lifecyclePerform password resets, basic PC troubleshooting, and peripheral support (printers, hardware moves, cables)Support MS Windows 11, Office 365, Macintosh, Apple iOS, and Android devicesImage desktops and laptops, and perform desktop/laptop installation and mobile device configurationManage Microsoft Active Directory, update user accounts, and respond to system alerts per service levelsDeploy, support, and troubleshoot antivirus software and cloud services (Office 365, OneDrive, Teams, SharePoint)Assist colleagues with ticket resolution when your queue is completed and make telephone system changes as instructedSet up and deactivate user accounts, devices, permissions, and business applications in accordance with company policies.Maintain accurate ticket documentation, technology asset inventories, system documentation, software updates, and equipment standards.Support office openings, relocations, conference room technology, remote employees, and company-wide technology deployments.Escalate security-related incidents and advanced technical issues to the appropriate teams in a timely manner.Requirements Qualifications:Strong working knowledge of Microsoft 365, Windows operating systems, networking, endpoint support, and technical troubleshootingExcellent customer service, communication, documentation, and organizational skills.Ability to lift and transport standard IT equipment and travel between office locations when requiredCommitment to maintaining confidentiality and following established security procedures.Proficiency with Microsoft Windows 11 installation, configuration, and complex issue resolutionStrong knowledge of MS Office 365 with ability to troubleshoot complex issuesExperience with computer and peripheral hardware servicing, repairs, and physical equipment movesMust be able to pick up / move around boxes up to 40 lbs. Lifting / twisting/ bending.Excellent written and oral communication skills with ability to work effectively in a collaborative team environmentMust be bilingualCompTIA A+ certified3+ years of PC repair, troubleshooting, deployment and liquidation experience3+ years of experience in help desk, desktop support, or systems administration.Performance Metrics:Response and resolution times for support requests.Ticket backlog management and end-user satisfaction.Accuracy of device deployment and user access provisioning.Compliance with patch management, inventory tracking, and documentation standards.Benefits:Health InsuranceHealth Savings AccountDental InsuranceVision InsuranceLife InsuranceDisability Insurance (Short-term and Long-term)Employee Assistance Program (EAP)Tuition Reimbursement & Professional DevelopmentPaid Vacation & Sick timeCompany Paid Holiday's401(k) Plan with Employer MatchEmployee Discount ProgramCompany Paid Volunteer Time OffInvitation to ApplyFull-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page.Equal Opportunity Statement:Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.