IT Support / Desktop Support / Network Support

Description We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense make working here more than a job, it’s the Digital family.

Digital Consultants is seeking a Network Administrator to support Tier1,2, and 3 help Desk and Cybersecurity operations for US Army North, located at Fort Sam Houston, a US Army post in San Antonio, TX. The Help Desk provides local desktop support to approximately 900 users operating approximately 1,500 NIPRNET Computers, 70 multi-function devices (printers), 1,000 wireless devices (smartphones etc.), The Help Desk also provides telephonic support to approximately 300 forward-stationed users at various locations throughout the United States.

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. Duties To Include Support Tier 2 Network Operations that monitor and maintain the ARNORTH Non-Secure IP Router Network. (NIPRNET), monitors the Secure IP Router Network (SIPRNET), and monitors and maintains any cloud-based instances using government-provided tools.

Investigating IT solutions that can be used to simplify or automate IT operations, reduce costs, provide technical refresh/life cycle replacement, or increase service levels, including the transition to wireless. Provide technical support to detect and either prevent or mitigate network events that reduce the confidentiality, integrity, and availability of ARNORTH networks, including (but not limited to) equipment failures and cyber-attacks.

Monitor and respond to hardware, software, and wired/wireless network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Utilize software and hardware tools and identify and diagnose complex problems and factors affecting network performance.

Support Tier 3 Technical Management Team provides network management, configuration control, and life cycle management of the NIPRNET, tactical SIPRNET, and cloud services, including executing Information Assurance Vulnerability Management (IAVM), Cyber Tasking Orders (CTO), other activities to maintain the confidentiality, integrity, and availability of ARNORTH networks.

Provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration, operations support, operating systems programming, system security policy procedures, Microsoft Office 365 administration, and/or web strategy and operations.

Support various IT systems and deploy Commercial off-the-shelf (COTS) and Government off-the-shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.

Support a variety of SaaS offerings including productivity suites such as Microsoft Office 365 or Google G Suite; and Cloud storage such as Microsoft OneDrive or Google Cloud.

Support surge requirements of 24 hours a day, 7 days a week during key exercises or real-world events.

Requirements 5 years of progressive Network administration and experience in information systems operations, configuration control, cloud services, vulnerability management, and life cycle management.

Education: High School Diploma or equivalent

Group health plans

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.